Engagement Engine Page Tag

Engagement Engine Editor will only be usable by organizations that have tagged their pages with the ATGSvcs JavaScript tag (atgsvcs.js).

An example of such a tag is:

<script type='text/javascript'>window.ATGSvcs = {'uoid': account ID number};</script>

<script type='text/javascript' src='//static.atgsvcs.com/js/atgsvcs.js'></script>

Note: If you are using this tag but do not require Engagement Engine to load any legacy eStara Rules you should replace uoid with eeid in the page tag. This loads the Rules without the legacy eStara rules.

This tag should be on each page within the website as it is required in order to provide continuity and ensure a complete history when using Conditions such as Page URL History or Search Engine.

You can view the tag associated with your account by clicking on the Settings button in the navigation bar. The page tag is displayed in the General Settings screen.

Note: Organizations migrating from WebCare Rule Builder should replace their eStara legacy tag with this new page tag. Having both tags on a page may cause problems on that page.

RightNow Page Tag

For RightNow CX customers, additional code is required on any page where you wish to deploy a syndicated widget. The code that should be added is:

<script type="text/javascript" src="//static.atgsvcs.com/js/atgsvcs.js"></script>

<script type='text/javascript'>

window.ATGSvcs = {'eeid': account ID number};

(function() {

var l = '<customer_domain>',d=document,ss='script',s=d.getElementsByTagName(ss)[0],rn=d.createElement(ss),rn2=d.createElement(ss);rn.type=rn2.type='text/javascript';

rn.defer=rn2.defer=rn.async=rn2.async=!0;rn.src=rn2.src=('https:'==d.location.protocol?'https://':'http://')+l;rn.src+='/rnt/rnw/javascript/vs/1/vsapi.js';rn2.src+='vs/1/vsopts.js';s.parentNode.insertBefore(rn, s);s.parentNode.insertBefore(rn2,s);

})();

</script>

To use this example code, you must replace <customer_id> with your Engagement Engine account number, and <customer_domain> with your CX domain.

Page Tag Modifications

You can add parameters to your page tag to customize how your page runs. The parameters that can be set are: