Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction

• What's New in Oracle Pulse Release 5.0?
• Key Concepts
  • Availability Metrics
  • Storage Metrics
  • Incident Metrics
  • Change Metrics
  • Business Transaction Metrics
• Requirements
• Supported Web Browser Versions
• Supported Apple iOS Versions
• Getting Started with Oracle Pulse
  • Accessing Oracle Pulse on Your iPad
  • Accessing Oracle Pulse on Your Mobile Device or Desktop
• Navigating Oracle Pulse
  • Understanding the Oracle Pulse Landing Pad and Dashboards
  • Understanding the User Interface
• E-mailing Screens and Other Actions

2 Using the Landing Pad

• About the Landing Pad

3 Using the Customer Dashboard

• About the Customer Dashboard
• About the Customer Overview
• Viewing Customer Storage
• Viewing Customer Recommendations
• Viewing Customer Transactions
• Viewing Customer Incidents
  • Viewing an Incident Record
• Viewing Customer Changes
  • Viewing a Change Record
• Viewing Customer Contacts
• Viewing Customer Notifications
  • Working with Notifications
• Viewing Service Catalog
• Scheduling a Self Service Environment Refresh or Restart

4 Using the Service Dashboard

• About the Service Dashboard
• About the Service Overview
• Viewing Service Refreshes
• Viewing Service Backups
• Viewing Service Recommendations
• Viewing Service Transactions
• Viewing Service Incidents
  • Viewing an Incident Record
• Viewing Service Changes
  • Viewing a Change Record
• Scheduling a Self Service Environment Refresh or Restart
• Requesting Other Service Information

5 Using the Environment Dashboard

• About the Environment Dashboard
• About the Environment Overview
• Viewing Environment Recommendations
• Viewing Environment Transactions
• Viewing Environment Incidents
  • Viewing an Incident Record
• Viewing Environment Changes
  • Viewing a Change Record
• Scheduling a Self Service Environment Refresh or Restart