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SPARC M8 and SPARC M7 Servers Administration Guide

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Updated: September 2017

Oracle ASR Overview

When you have completed the initial installation and Oracle Solaris configuration, you can activate Oracle ASR software for the server. Oracle ASR software provides the ability to resolve problems faster by automatically opening service requests for Oracle's qualified server, storage, and Engineered System products when specific faults occur. Parts are dispatched upon receipt of a service request sent by Oracle ASR. In many cases, Oracle engineers are already working to resolve an issue before you are even aware that a problem exists.

Oracle products with Oracle ASR securely transport electronic fault telemetry data to Oracle automatically to help expedite the diagnostic process. The one-way event notification requires no incoming Internet connections or remote access mechanism. Only the information needed to solve a problem is communicated to Oracle.

Oracle ASR is a feature of the Oracle hardware warranty, Oracle Premium Support for Systems, and Oracle Platinum Services at https://www.oracle.com/support/premier/index.html.

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