To search for an existing ticket using a ticket ID:
Click the Tickets button search icon. The Ticket Search pane is displayed.
Type the ticket ID in the Quick Search text box, and then click Find. The ticket search results are displayed in the Search Results panel.
From the Search Results panel, you can:
Click the Ticket ID number to open the Ticket Details pane in read-only view, or click the Work on Ticket icon to open the Ticket Details pane in edit view
Expand Customer Information to view customer profile information related to the ticket
Expand Customer Information In Ticket to view contact information stored within the ticket
Expand Associated Tickets to view and/or work on associated tickets (click an associated Ticket ID number to open the Ticket Details pane in read-only view, or click the associated ticket Work on Ticket icon to open the Ticket Details pane in edit view)
Continue with Next Steps. See Working on a Ticket.
or
To return to Ticket Search, click Back to Ticket Search in the Next Steps panel.
