You secure your account by adding a secondary email address. If you are locked out from your account, you use your secondary email address to reset your password.
If you do not have a secondary email address set for your account, or if you have not confirmed your secondary email address, a banner message appears each time you log in to Convergence.
To add a secondary email address to your account:
Do one of the following:
From the banner message, select the Add or Change link.
From the sidebar, select Options, and in the Options section, expand Mail, then expand Identities, and then select Local Account.
The Mail Options - Local Account Page appears.
In the Secondary Email field, enter your secondary email address.
Select Save Preferences.