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Siebel Clinical Trial Management System Guide > Setting Up and Configuring Clinical Payments Integration >

Overview of Clinical Payments Integration

Siebel Clinical provides the ability to integrate the processing of Siebel Clinical payments with third-party applications. The following integration processes are provided:

  • Sending a payment request for processing. The payment request records in Siebel Clinical can be sent to a third-party application for processing and payment. The Status field for the payment request is updated to Waiting for Acknowledgement when the payment request has been submitted.
  • Capturing the delivery status of a payment request. The delivery status of the payment request is processed as follows:
    • Waiting for Acknowledgement. This Status field for the payment request is updated to Waiting for Acknowledgement when the Siebel workflow successfully writes the payment message to the JMS (Java Message Service) queue.
    • Request Failed. This Status field for the payment request is updated to Request Failed when writing to the JMS queue fails, and an error message appears.
    • Submitted. This Status field for the payment request is updated to Submitted when the payment request has been successfully delivered to the third-party application from the JMS queue.
  • Capturing feedback for a payment request. Feedback information from the third-party application is captured in the Feedback field for the payment request.
  • Capturing final payment data. Final payment information, such as check number, and check amount, is captured from the third-party application, and the Status field for the payment request is updated to Paid.

The Status field for the payment request triggers the integration processes. Table 16 describes the status values for the integration.

Table 16. Payment Request Status for Clinical Payments Integration
Status
Description

To Be Processed

The payment request has been created, but processing has not yet started. This status is the default value for all new payment requests. The payment request has not yet been submitted to the third-party application.

In Progress

Processing of the payment request is in progress. The payment request has not yet been submitted to the third-party application.

To Be Submitted

The payment request is ready to be submitted to the third-party application for processing. This status value triggers the LS Clinical Payments Outbound workflow to send the payment request to the third-party application.

Waiting for Acknowledgement

The Status field for the payment request is automatically updated to Waiting for Acknowledgement when the payment request has been submitted

Submitted

This value is automatically populated when the payment request has been successfully delivered to the third-party application from the JMS queue.

Withdraw

This value is manually populated.

A payment request that has a status of Waiting for Acknowledgement or Submitted can be set to Withdraw.

Rejected

This value is automatically populated when the third-party application has rejected the payment request. You cannot change this value manually.

Paid

This value is automatically populated by the third-party application when a payment has been made. The Status field for the payment request becomes read-only after it has been set to Paid.

Processed

This value is not applicable to the integration.

Update Failed

This value is not applicable to Siebel Clinical payments integration.
    
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