This chapter contains these topics:
Occasionally, you may need to cancel a sales order. You use the Reverse & Void Nota Fiscal program to do this, but the process you follow depends on the stage at which the cancellation occurs.
If you need to cancel an order after you have run the Sales Update - Brazil program, you must process the cancelation as a sales return. See Section 33.1, "Processing Sales Returns" in this Brazil User Guide.
From Localizations - Brazil (G76B), choose Sales Order Management
From Sales Order Management - Brazil (G76B42), choose Sales Order Processing
From Sales Order Processing - Brazil (G76B4211), choose Reverse & Void Nota Fiscal
To cancel a sales order before the nota fiscal has been generated: You only need to change the order status to 'Canceled.' No accounting entries are created.
To cancel a sales order after the nota fiscal has been generated, but before printing: Reverse the nota fiscal by setting processing option # 3 to the status for generated orders. The entries in all the Nota Fiscal Files are deleted. The system also deletes the associated lines in the Nota Fiscal Tag File Res. 13 file (F76B13) if information for imported goods exists in that table.
To cancel a sales order that has been generated and printed, but before you have run the Sales Update program (the product has not been shipped): Reverse the nota fiscal by setting processing option # 3 to the status for generated and printed orders. The system does not delete the nota fiscal records. The status of the nota fiscal and the sales order are changed to 'Canceled' and the records of the Nota Fiscal Taxes Detail - Brazil File (F76B4001) are updated to 'Processed.' The Tax Netting Process for PIS/COFINS will not process these records.
The system prints a report with the Nota Fiscal Detail and an explanation of the action taken:
This Nota Fiscal was reversed
Or
Nota Fiscal was deleted
See Section 66.7, "Processing Options for Reverse-Void Nota Fiscal (P76B559)".