| Oracle® Retail Xstore Point of Service User Guide Release 18.0 F12254-01 |
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A layaway item is a sale item that cannot be taken from a store when it is purchased. The customer often not pay the entire cost of the item at that time. Instead, the store reserves the item for the customer until the customer pays for the item in full.
Usually the customer is required to fully pay for the items in a layaway within a specified time period. Once an item in a layaway has been fully paid, the customer takes possession of it from the store.
A layaway account is a customer account that includes one or more layaway items. A layaway account for which the customer does not pay the requisite amount within a given time frame is considered delinquent; the items in the layaway are restocked as saleable inventory and any non-refundable deposit or setup fees are kept by the store. Any refundable deposits or setup fees are reserved for the customer.
Xstore Point of Service can be configured to allow Single or Multiple layaway accounts for a customer:
In a Single layaway configuration, a customer may have only one active account, and all items purchased on a layaway basis are assigned to that account.
In a Multiple layaway configuration, a customer may have more than one layaway active account.
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Note: For more information about layaways and layaway processing options in Xstore Point of Service, see Oracle Retail Xstore Point of Service Manger's Guide. |
To create a layaway:
Click Extended Transactions in the Register Sale screen.
Click Layaway.
Enter criteria to search for an existing layaway.
Xstore Point of Service will open a prompt listing open layaways for the customer, or an indication that there are no open layaways.
Choose the correct option:
Click Set Up New if the customer has open layaways.
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Note: If the customer has an existing layaway account and Xstore Point of Service is configured for a Single layaway account, a new layaway cannot be created. |
Click New if there are no layaways associated with the customer, or no customer has been associated with the transaction.
If no customer is associated with the transaction, perform a Associate a Customer with a Transaction and associated a customer with the transaction.
Add items to the transaction:
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Note: If an item cannot be added to a layaway, the system prompts with a message or reason the item is ineligible. |
While Xstore Point of Service is in layaway mode, all items entered are entered as layaway items. The View Port only shows items and information for the current layaway transaction while in layaway mode.
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Note: If adding an item would exceed the total amount or item quantity permitted in a layaway, Xstore Point of Service displays a warning message. Click OK to confirm the message, then either complete the layaway or remove items to add additional items. |
After entering all the items, do one of the following:
Click Exit Layaway to exit layaway mode and perform additional transaction processing.
Click Complete Transaction or Add Tenders to tender the transaction. See Chapter 4, "Processing Tenders".
Xstore Point of Service prompts for a deposit amount.
If necessary, change the layaway deposit amount.
Press Enter.
If the entered deposit amount is less than the minimum deposit amount, Xstore Point of Service opens a warning prompt. Click OK and return to Step 7 to enter a larger deposit.
If you changed the deposit amount was changed in Step 7, Xstore Point of Service prompts whether to continue with a deposit amount other than the default.
Click Yes to continue the transaction.
Click No to return to Step 7 and enter a new amount.
If Xstore Point of Service prompts for the number of days in the payment period:
Enter the number of days in the payment period.
Press Enter.
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Note: Xstore Point of Service displays a confirmation prompt if the entered number exceeds to maximum payment period. Click OK and enter a new payment period. |
If Xstore Point of Service prompts for the number of payment periods:
Enter the number of payment periods.
Press Enter.
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Note: Xstore Point of Service displays a confirmation prompt if the entered number exceeds the maximum number of payment periods. Click OK and enter a new payment period. |
Select an option to continue the transaction:
Click Exit Layaway to continue adding non-layaway items to the transaction.
Click Complete Transaction to proceed to tendering.
To open an existing layaway:
Click Extended Transactions in the Register Sale screen.
Click Layaway.
Xstore Point of Service will open a prompt listing open layaways for the customer, or an indication that there are no open layaways:
Enter the search criteria:
Layaway ID - ID of the layaway.
Last Name - Last name of the customer associated with the layaway.
First Name - First name of the customer associated with the layaway.
Customer ID - ID of the customer associated with the layaway.
Phone # - Phone number of the customer associated with the layaway.
Click Process.
The system displays a list of all layaways that match the entered criteria.
Select the layaway:
Click the layaway.
Use the up and down arrows to highlight the correct layaway, then press the Spacebar.
Click Select & Continue.
Perform the appropriate action:
TBD actions needed
Customers may need to may regular payments to their layaway account between setting up and picking up the layaway. To add a layaway payment to a transaction:
Click Make Payment.
If necessary, change the amount of the payment.
Press Enter.
If the entered amount is less than the recommended amount, Xstore Point of Service prompts whether to continue the transaction.
Click Yes to continue the transaction.
Click No to return to Step 3 and enter a new amount.
If the entered amount is less than the minimum payment amount, Xstore Point of Service opens a prompt indicating the amount is too low. Click OK to return to Step 3.
The payment amount is added to the transaction. Continue the transaction.
To pick up items in a layaway:
Click Pick Up Item.
Xstore Point of Service displays a list of items in the transaction.
Select the items to be picked up:
Click the items.
Use the up and down arrows to highlight each item, then press the Spacebar.
Click Pick Up All to select all items.
Click Select & Continue.
Each selected item is listed as Picked-Up in the View Port.
Select an option to continue the transaction:
Click Exit Layaway to continue adding non-layaway items to the transaction.
Click Complete Transaction to proceed to tendering.
To add items to a layaway that was created in a previous transaction:
Enter the items:
Scan each item.
Enter each item ID and press Enter.
Select an option to continue the transaction:
Click Exit Layaway to continue adding non-layaway items to the transaction.
Click Complete Transaction to proceed to tendering.
To change the items assigned to a layaway:
Click Edit Account.
The Edit Account Menu Options window opens.
Perform the appropriate action:
Add Coupon - Add a coupon to a layaway.
Add Discount - Add a discount to a layaway.
Change Item - Make a change to a layaway item.
Select an option to continue the transaction:
Click Exit Layaway to continue adding non-layaway items to the transaction.
Click Complete Transaction to proceed to tendering.
To add a coupon to a layaway:
Click Add Coupon in the Edit Account Menu Options window.
Enter the coupon:
Scan the coupon.
Enter the coupon ID and press Enter.
The coupon is applied to the layaway.
To add a discount to a layaway:
Click Add Discount in the Edit Account Menu Options window.
Select the type of discount to add:
Click Add Item Discount to add an item discount.
Click Add Group Discount to add a group discount.
Perform the appropriate procedure in Chapter 7, "Discounts and Awards":
To change an item in a layaway:
Click Change Item in the Edit Account Menu Options window.
Select the appropriate option in the Menu Buttons. See Modify a Line Item for information about the available options and procedures.
To cancel a layaway:
Click Cancel Layaway.
A confirmation prompt opens.
Indicate whether the customer is present:
Click Yes if the customer is present.
Click No if the customer is not present.
If the customer is present, a second confirmation prompt opens.
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Note: If the customer is not present, the layaway cannot be cancelled in register mode. See Oracle Retail Xstore Point of Service Manager's Guide for more information. |
Indicate whether to cancel the layaway:
Click Yes to cancel the layaway.
The layaway is canceled and the refund amount is applied to the transaction.
Click No to return to the layaway without canceling it.
To add a comment to a layaway:
Click Edit Account.
Click Add Comment.
A comment entry window opens.
Enter the text of the comment.
Click OK.
The comment is added to the layaway.
To view the comments for a layaway:
Click Edit Account.
Click More.
Click View Comments.
The comments for the layaway are displayed in the Message Window.
To view the payment history for a layaway account:
Click Layaway Details.
Click View Payment History.
Xstore Point of Service opens a window showing the payment history for the account:
Date - Date of the payment.
Status - Status of the account when the payment was made.
Type - Type of payment.
Item ID - Item ID for the payment type.
Amount - Amount of the payment.
Store - ID of the store.
Reg - ID of the register.
Tran Seq - Sequence number of the transaction.
Click Back to return to the layaway.
To view the payment schedule for a layaway account:
Click Layaway Details.
Click View Payment Schedule.
Xstore Point of Service opens a window showing the payment schedule for the account:
Payment Date - Due date for the payment.
Suggested Amount - Suggest amount for the payment.
Click Back to return to the layaway.
To view the activity history for a layaway account:
Click Layaway Details.
Click View Activity History.
Xstore Point of Service opens a window showing the history of all actions performed on the account:
Date - Date of the payment.
Status - Status of the account when the action was performed.
Type - Type of activity.
Item ID - Item ID for the action, or the ID of the item used in the action.
Amount - Amount of the activity.
Store - ID of the store.
Reg - ID of the register.
Tran ID - ID of the transaction.
Click Back to return to the layaway.
When you associate a customer with a sale transaction, the system may determine that the customer has a layaway account that requires attention. In this case, the system may display a prompt indicating that action is required on the layaway account. These prompts can include
A layaway payment is due. If this is the case, indicate whether the layaway payment should be added to the current transaction.
A layaway payment is overdue. If this is the case, indicate whether the layaway payment should be added to the current transaction.
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Note: This may include an overdue payment fee. |
Layaway items are available for pickup. Indicate whether the items should be picked up in the current transaction.
