3.1 Configuring ServiceNow to Support the Enterprise Manager ServiceNow Connector

In order for ServiceNow to accept incoming messages from Oracle Enterprise Manager, you must add a script to enable basic authentication:

  1. Log into your ServiceNow node.
  2. In the Filter field, type script includes, then press Enter as shown in Figure 3-1:

    Figure 3-1 "script includes" Filter


    ServiceNow screen with “script includes” filter screen shot example.

  3. Click the blue New button on the Script Includes menu bar. The following window will appear (Figure 3-2):

    Figure 3-2 ServiceNow "Script Include" Window


    ServiceNow “Script Include” Window screen shot example.

  4. In the Name field, enter BASICAuth as the Name (using exact capitalization as shown in Figure 3-3):

    Figure 3-3 ServiceNow "BASICAuth" Default Script


    ServiceNow “BASICAuth” Default Script screen shot example.

  5. Replace the contents of the Script field with the following as shown in Figure 3-4: 
    gs.include("BasicAuth");
var BASICAuth = BasicAuth;

    Figure 3-4 ServiceNow BASICAuth Replacement Script


    ServiceNow BASICAuth Replacement Script screen shot example.

  6. Click Submit.