4.3 Postcreation Advisory Information

If you have successfully created the ticket, the ticket ID appears in the Last Comment column in the Event Details for the incident and in the Ticket ID column. If the Web Console Settings are configured and enabled, the ticket ID appears as a link to the ticket page in ServiceNow (Figure 4-10):

Figure 4-10 Ticket ID Link

Ticket ID Link screen shot example.

Tickets that were created manually are automatically updated whenever a status change occurs in Enterprise Manager.