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4.2 Manually Creating a Ticket
Perform the following steps to manually create a ticket:
- From the Enterprise menu, select Monitoring, then select Incident Manager.
The Incident Manager page appears, showing all open incidents (Figure 4-7):
Figure 4-7 Incident Manager: All Open Incidents
- Select an incident for which you would like to create a ServiceNow ticket.
- In the Tracking section, click More, then select Create Ticket (Figure 4-8):
- In the Create Ticket pop-up window, select the ServiceNow Ticketing Connector and a ticket template from the Template Name drop-down menu, then click OK.
Figure 4-9 Create Ticket Pop-up Window
If you do not see the desired template, you can add one using the
emctl register_template connector command. See Creating a New Custom Template for details.