Siebel Applications Administration Guide > Configuring the Inbox >

Configuring the Inbox for Use with Remote Databases

Inbox items can be downloaded to regional and local databases. The Inbox functionality downloads Inbox item records but does not download the underlying feature object.

CAUTION:  The person who configures the Inbox must make sure that the feature object is downloaded. If the feature object is not downloaded, then remote users cannot view the underlying feature object in the Inbox item. For example, you must make sure that the service request records that the Inbox item points to are downloaded to the local database.

If your business processes require your users to download Inbox items to remote databases, then set up a Local Validation action. This action invokes a business service method that you define when a remote user attempts to view the underlying feature object.

The method that you define must return an argument to the Inbox, to tell the Inbox that the feature object is not present. The Inbox then displays an error message to the user and prevents the drilldown.

This task is a step in Process of Setting Up and Configuring Inbox.

To configure the Inbox for remote use

1. Define a business service with a business service method that does the following:
   1. Accepts the following arguments from the Inbox:
      • InboxItemId
      • OwnerInfoId
      • ObjectId
      • InboxTypeName
      • BusinessObjectName
      • IntegrationObjectName
      • Name-value pairs from the Inbox Parameters tables
   2. Looks for the feature object, and, if the feature object is found, then sets the output argument LocalValidationError to N.
2. Navigate to the Administration - Inbox screen, then the All Inbox Types view.
3. In the Inbox Types list, select the type record.
4. In the More Info form, set the Replication Level.

   Values include:

   • All. Set this value to download Inbox items to regional and local databases.
   • Regional. Set this value to download Inbox items to regional databases only.
5. Navigate to the Actions view.

   In the Actions list, create a new record, and complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   Action	Select Local Validation.
   Business Service	Select the business service that you defined in Step 1.
   Business Service Method	Select the business service method that you defined in Step 1.
   Business Service Method Arguments	Type the arguments for the business service method.