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Siebel CRM Fundamentals Guide
Siebel Innovation Pack 2016
E52425-01
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Communication Management Keyboard Shortcuts

Table 14-9 lists the keyboard shortcuts you can use to share information with others in Siebel CRM.

Table 14-9 Communication Management Keyboard Shortcuts

Action Keyboard Shortcut Context

Go to the Correspondence screen to send a letter.

CTRL+L

Record

Open a dialog box to send an email.

F9

Record

Open a dialog box to send a fax.

CTRL+F9

Record

Open a dialog box to send a page.

SHIFT+F9

Record

Open a dialog box to send an outbound wireless message.

ALT+F9

Record

View a work item.

SHIFT+F8

Record

Set work mode to ready.

CTRL+F2

Record

Set work mode to not ready

CTRL+F3

Record

Set work mode to other.

CTRL+F4

Record

Set work mode to after call work.

CTRL+F5

Record

Set work mode to busy.

CTRL+F6

Record