This chapter describes the procedures that sales managers, event managers, and sales representatives perform to create and manage event Hospitality Accounts and Contacts. It includes the following topics:

• About Hospitality Accounts and Contacts
• Process of Managing Hospitality Accounts
• Managing the Account Travel Profile
• Creating Account Event Templates
• Viewing Account Transactions
• Viewing Opportunities for Intermediary Accounts
• Creating an Account Business Plan
• Process of Managing Hospitality Contacts
• Managing a Travel Profile for a Contact
• Creating Event Templates for a Contact