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Managing Content for Personalized Content Delivery

Siebel Literature allows you to give your users access to sales and marketing literature, such as product brochures, white papers, data sheets, multimedia presentations, interactive presentations, and other types of literature items. For information about literature, see Siebel Applications Administration Guide.

Personalized Content Delivery uses the content loaded in to the Siebel database. This content is defined as a literature item and the literature type is set to Message. The process for managing Personalized Content Delivery content is as follows:

• Create new content using content creation tools
• Obtain Legal and Marketing approval for the content
• Load the content into the Siebel Business Application
• Verify the content
• Provide access to content users who create messaging plans

This topic contains the following information:

• Personalized Content Delivery Support for Content File Formats
• Loading Content for Personalized Content Delivery Usage
• Associating Attributes with Personalized Content Delivery Records
• Adding Component Files to Personalized Content Delivery Content
• Providing Access to Personalized Content Delivery Content