Siebel Public Sector Guide > Administering Benefits Cases > Process of Configuring Appeal Cases >

Changing Fields in Snapshot Files for Appeal Cases

In the preconfigured Siebel Public Sector application, the Appeal Case integration object determines the fields that appear in the snapshot files for appeals. To change these fields, administrators can create a new integration object that contains the appropriate fields. Then they can designate this new integration object in selected user properties for the appropriate case types in the HLS Case business component.

After administrators complete the procedure in this topic, they must complete additional tasks. For information about these additional tasks, see Configuring Snapshot Files for Appeal Cases.

This task is a step in Process of Configuring Appeal Cases.

To change the fields in snapshot files for appeal cases

1. Log in to Siebel Tools as an administrator.
2. Select Integration Object in the Object Explorer, and select the Appeal Case integration object.
3. Copy the Appeal Case integration object, rename the copied integration object, and the change the integration components and fields to designate the fields that you want to appear in snapshot files for appeal cases.
4. Navigate to Business Component, and select the HLS Case business component.
5. Lock this business component so that you can change it.
6. Navigate to Business Component, then Business Component User Prop.
7. For the case types that are applicable to the new integration object, change the following user properties:
   1. For the applicable Appeal Case IO for: Case Type user properties, change the value to the name of the new integration object.
   2. For the corresponding Appeal Case Report Name for: Case Type user properties, change the value to the name of the report. This step applies only to BIP (Business Intelligence Publisher) snapshot files.
8. Compile the object for your changes into the Siebel Repository File.
9. Unlock the business component.