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Exporting Communications Configuration Data


Exporting communications configuration data from the database into a file can make it easier to review your configuration settings. You might want to do this before you put your system into production or before you consult with Global Customer Support. Or, if you would prefer to modify communications configuration data in text files, then you might export and import such data multiple times to test your configuration changes.

For help with defining communications configurations, create a service request (SR) on My Oracle Support. Alternatively, you can phone Global Customer Support directly to create a service request or get a status update on your current SR. Support phone numbers are listed on My Oracle Support.

To export communications configuration data

  1. Navigate to the Administration - Communications screen, then the All Configurations view.
  2. In the Configurations list, select the configuration record for which to export data.
  3. Click Export Configuration, located at the top of the view.

    A dialog box appears that contains four export options:

    • Configuration Parameters. Exports configuration parameters. This data is displayed in the All Configurations view, in the Configuration Parameters list.
    • Commands. Exports commands and command data. This data is displayed in the All Commands and All Command Data views.
    • Events. Exports event handlers, event responses, and event logs. This data is displayed in the All Event Handlers, All Event Responses, and All Event Logs views.
    • Drivers and Profiles. Exports communications drivers and profiles. This data is displayed in the Communications Drivers and Profiles view.
  4. Click the applicable check boxes named in Step 3 to specify what kinds of data to export.

    The following message is displayed: Please press OK button to begin exporting. The process may take several minutes. Please wait while exporting...

  5. Click OK.

    You are prompted whether to open or save this file.

  6. Specify whether to open or save the file, then click OK:
    • If you choose to open the file, then the DEF file is opened in your default text editor.
    • If you choose to save the file, then you are prompted to choose a location and file name to save to. Click Save to export to this destination file.

      NOTE:  When you export a configuration, the prompted filename has the extension .DEF. However, files when exported might be appended by .TXT or another extension, depending on your computing environment.

  7. After the export has completed, close the Export Configuration dialog box.
  8. Rename the exported file to change the extension to .DEF.
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