Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Appointment Booking Integration > Integration Flows That Book an Appointment >

Integration Flow That Updates and Inserts an Appointment

The integration flow to update and insert an appointment is the same as the flow to confirm an appointment described in Integration Flow That Confirms an Appointment except for the following differences:

• Siebel CRM calls the Upsert_Activity method. Upsert means to perform an update operation and an insert operation.
• To insert the activity in Oracle Real-Time Scheduler, the BPEL flow calls the M1-MaintainActivityByHost Web service method.

DVM That Updates and Inserts an Appointment

The DVM to update and insert an appointment is the same as the DVM to schedule an appointment according to a contract. For more information, see DVM That Schedules an Appointment According to a Contract.

Output XSD That Updates and Inserts an Appointment

The output XML Schema Definition (XSD) to update and insert an appointment is the same as the output XSD it uses to confirm an appointment. For more information, see Integration Services..