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Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Installing SOA Composites and Configuring This Integration > Configuring Domain Value Maps > Mapping a Shift Status From Siebel CRM to Oracle Real-Time SchedulerThis Oracle Real-Time Scheduler integration uses the Siebel_to_ORS_ShiftStatusMapping DVM while it synchronizes a Shift status from Siebel CRM to Oracle Real-Time Scheduler. This Oracle Real-Time Scheduler integration maps a Shift status from Siebel CRM to Oracle Real-Time Scheduler if the Siebel Field Technician updates the status of the Shift from Siebel Wireless or Siebel Mobile connected application. Requirements for Mapping a Shift StatusIf you use the Siebel_to_ORS_ShiftStatusMapping DVM, then you must make sure your mapping meets the following requirements:
DVM Entries That Map a Shift StatusTable 69 lists the entries that are predefined in the ORS_to_Siebel_ShiftStatusMapping DVM. All possible stop status values must be present. For the list of valid statuses for an activity status, see Documentation Sources for Configuring Oracle Real-Time Scheduler. |
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