Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Installing SOA Composites and Configuring This Integration > Configuring Domain Value Maps >

Mapping a Shift Status From Siebel CRM to Oracle Real-Time Scheduler

This Oracle Real-Time Scheduler integration uses the Siebel_to_ORS_ShiftStatusMapping DVM while it synchronizes a Shift status from Siebel CRM to Oracle Real-Time Scheduler. This Oracle Real-Time Scheduler integration maps a Shift status from Siebel CRM to Oracle Real-Time Scheduler if the Siebel Field Technician updates the status of the Shift from Siebel Wireless or Siebel Mobile connected application.

Requirements for Mapping a Shift Status

If you use the Siebel_to_ORS_ShiftStatusMapping DVM, then you must make sure your mapping meets the following requirements:

• The data in the Siebel column must be unique. Multiple Oracle Real-Time Scheduler statuses can map to the same status in Siebel CRM. However, there must not be more than one entry in the map that contains the same status value in the Siebel column.

DVM Entries That Map a Shift Status

Table 69 lists the entries that are predefined in the ORS_to_Siebel_ShiftStatusMapping DVM. All possible stop status values must be present. For the list of valid statuses for an activity status, see Documentation Sources for Configuring Oracle Real-Time Scheduler.