Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Installing SOA Composites and Configuring This Integration > Configuring Domain Value Maps >

Mapping a Break Status from Siebel CRM to Oracle Real-Time Scheduler

This integration uses the Siebel_to_ORS_BreakStatusMapping DVM while it synchronizes a Break status from Siebel CRM to Oracle Real-Time Scheduler. This integration maps a Break status from Siebel CRM to Oracle Real-Time Scheduler if Siebel Field Technician updates the status of the Break from Siebel Wireless or Siebel Mobile connected application.

Requirements for Mapping an Activity Status

If you use the Siebel_to_ORS_BreakStatusMapping DVM, then you must make sure your mapping meets the following requirements:

• The data in the Siebel column must be unique. Multiple Oracle Real-Time Scheduler statuses can map to the same status in Siebel CRM. However, there must not be more than one entry in the map that contains the same status value in the Siebel column.

DVM Entries That Map a Break Status

Table 70 lists the entries that are predefined in the Siebel_to_ORS_BreakStatusMapping DVM. All possible stop status values must be present. For the list of valid statuses for a break status, see Documentation Sources for Configuring Oracle Real-Time Scheduler.