Activity

Create

Siebel CRM

One way

Not applicable

Update

Siebel CRM and Oracle Real-Time Scheduler

Two way

Not applicable

Delete

Not applicable

Not applicable

Not allowed

Employee

Create

Siebel CRM

One way

Not applicable

Update

Not applicable

Delete

Not applicable

Not applicable

Not allowed

Employee Addresses

Link or unlink

Siebel CRM

One way

Not applicable

Employee Skills

Link or unlink

Not applicable

Addresses

Create

Not applicable

Update

Not applicable

Delete

Not applicable

Not applicable

Not applicable

POU

Create

Siebel CRM

One way

Not applicable

Update

Siebel CRM and Oracle Real-Time Scheduler

Two way

Delete

Not applicable

Not applicable

Break

Create

Siebel CRM

One way

This integration sends the break actual start, actual end date, and break status from a Siebel wireless application or Siebel Mobile connected application to Oracle Real-Time Scheduler.

Update

Siebel CRM and Oracle Real-Time Scheduler

Two way

Not applicable

Delete

Not applicable

Not applicable

Shift Template

Create

Siebel CRM

One way

Not applicable

Update

Delete

Not applicable

Not applicable

Leaves

Create

Siebel CRM

Not applicable

Not applicable

Update

Delete

Slot Group

Create

Oracle Real-Time Scheduler

Replication

This integration does not synchronize slot groups to Siebel CRM. You must manually recreate the slot group in Siebel CRM as a LOV.

Update

Delete

Slots

Create

No synchronization occurs.

Siebel CRM does not require this data.

Update

Delete

Cost Profile

Create

Update

Delete

Service Region

Create

Siebel CRM

One Way

Oracle Real-Time Scheduler does not require this data.

Update

Delete