Siebel Social Media Guide > Working With Social Media Screens and Views > Example of Sending a Social Media Post from Oracle Social Engagement and Monitoring to Siebel Service >

Viewing Social Media Posts in Siebel Service

Use the following task to view social media posts in Siebel Service.

To view the social media post in Siebel Service

1. In Siebel Service, navigate to Service Requests, then All Service Requests.
2. In the All Service Request view, query on the service request number that was sent to Oracle Social Media Engagement and Monitoring.
3. Click the SR # link and view the service request in the Service Request detail view.

   The Service Request detail view includes a link to the original post in Oracle Social Engagement and Monitoring. Click the link to return to Oracle Social Engagement and Monitoring where you can re-engage with the customer.