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About Oracle Customer Hub (UCM) Workflows

Workflows are a feature of Oracle Customer Hub (UCM). They automate the business processes associated with managing data stored in the master data application. You can modify these workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Framework: Workflow Guide.

Use the Workflow Process Designer view in the Administration - Business Process screen to view the diagrams of the following workflows. The following workflows describe the business processes for Oracle Customer Hub (UCM):

• UCM Account Batch Data Management Workflow
• UCM Account Data Decay Process
• UCM Async Realtime Publish Workflow
• UCM Batch Process
• UCM Batch Process - Single Step
• UCM Contact Batch Data Management Workflow
• UCM Contact Data Decay Process
• UCM Customer Profile Integration Process
• UCM Customer Profile Integration Process (File Transport Test Workflow)
• UCM Daily Publish
• UCM Import File Processing
• UCM Master List Import Process
• UCM Process Merge Request