This chapter describes a scenario for a financial institution. It also provides background information on the framework, architecture, integration, and interactions of Oracle Customer Hub. It includes the following topics:

• About Oracle Customer Hub (UCM) Framework and Interactions
• About Oracle Customer Hub (UCM) Functions and Services
• Administering Oracle Customer Hub
• About Oracle Customer Hub (UCM) Architecture
• About Oracle Customer Hub (UCM) Workflows
• About Oracle Customer Hub (UCM) Server Components
• About the Universally Unique Identifier
• About Oracle Customer Hub (UCM) Concepts
• Scenario for Deploying Oracle Customer Hub (UCM)