Oracle Customer Hub (UCM) Master Data Management Reference > Configuring Oracle Customer Hub (UCM) to Resolve Duplicate Records > Configuring Duplicate-Resolution Functionality >

Configuring Merge Request

The merge request uses the business service, UCM Merge Service, and the user property, SubmitMergeRequest_Support_Object. Merge request is enabled by default. The user property value is Account, Contact. When enabled a menu item, Merge Records for Accounts and Contacts, is available for use. If you want to disable this functionality, remove the corresponding object name from the user property value. For more information, see To disable the Merge Request user property.

Use the following task to view the Merge Request user property.

To view the Merge Request user property

1. In Siebel Tools, choose Business Service from the Object Explorer, then select Business Service User Prop.

   If Business Service User Prop does not appear, do the following:

   1. From the Siebel Tools View menu, select Options.
   2. Click the Object Explorer tab.
   3. Click Business Service, and when the child properties appear, select the Business Service User Prop check box, then click OK.
2. In the Business Services screen, query for UCM Merge Service.
3. In the Business Service User Props view, query for SubmitMergeRequest_Support_Object.
4. Verify that Account, Contact are present in the Value field.

Use the following task to disable the Merge Request user property.

To disable the Merge Request user property

• To disable Merge Request functionality for either Account or Contact, delete the corresponding value from the Value field, then compile the SRF.

  NOTE:  Completed merge requests can be purged using the Purge button in the UCM Account Merge Request Detail view. The Purge button can also be configured to purge Merge Requests with a status other than Completed. You might configure the Purge button by using the UCM Merge Service business service and the user property, PurgeType. The preconfigured value is set to Complete.