Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide > About the Integration > Business Process Integration Points >

Service Requests

The Integration supports the synchronization of service request data between the applications. The following information applies to this integration point:

• Direction of Synchronization. Oracle FLEXCUBE Universal Banking to Siebel CRM.
• Data Synchronized. Service request.
• Integration Object Names. CreateServiceRequestEBM and UpdateServiceRequestEBM.

Service request data is not stored in Oracle FLEXCUBE Universal Banking but service request data can be entered in Oracle FLEXCUBE Universal Banking; this data is synchronized to create or update a service request in Siebel CRM. Service request data stored in Siebel CRM can be retrieved and updated from Oracle FLEXCUBE Universal Banking.