Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide > Introduction to Siebel CRM Integration to Oracle FLEXCUBE Universal Banking >

Overview of Siebel CRM Integration to Oracle FLEXCUBE Universal Banking

Siebel CRM Integration to Oracle FLEXCUBE Universal Banking integrates the following applications:

• Siebel CRM version 8.2
• Oracle FLEXCUBE Universal Banking Release 11.0.6 with patch P01

NOTE:  In this guide, the term, the Integration, refers to Siebel CRM Integration to Oracle FLEXCUBE Universal Banking.

In the Integration, data is transferred between the applications using a point-to-point architecture model; that is, data flows directly between the participating applications without the use of middleware. Data is synchronized between the applications using Oracle Data Integrator, for initial batch uploading of data, and Web service calls, for the online synchronization of data.

Batch Data Synchronization

Oracle Data Integrator is used to perform the initial batch synchronization of data between Oracle FLEXCUBE Universal Banking and Siebel CRM, and to perform subsequent periodic batch updates to this data. The entities that are synchronized using Oracle Data Integrator are shown in Figure 1. During the data synchronization process, all data flows from Oracle FLEXCUBE Universal Banking to Siebel CRM.

Figure 1. Batch Data Synchronization

Online Data Synchronization

Web services perform the online synchronization of data in the Integration. The Web services use integration objects, which incorporate Enterprise Object Library artifacts included in the Oracle Application Integration Architecture (AIA) framework, to synchronize data directly between the participating applications. Figure 2 shows the entities that are synchronized using Web services and the flow of data between the participating applications.

Figure 2. Online Data Synchronization