Siebel eService Administration Guide Addendum for Industry Applications > Siebel eService for Automotive > Features in User Interface for Siebel eService for Automotive >

My Vehicles View

Customers display the My Vehicles view by clicking the My Vehicles link in the My Account view. The My Vehicles view displays a list of all the vehicles that are registered with the customer as a primary contact. The customer can click the VIN number (#) field in the Vehicles list to display a form applet with information about that vehicle and the following lists:

• PM Actions list. Displays preventive maintenance actions for that vehicle and when each action is scheduled. For more information, see Preventive Maintenance.
• Service History list. Displays the service history for that vehicle. For more information, see Service History.
• Attachments list. Displays attachments for that vehicle. The customer can add and view attachments in this list. The OEM (Original Equipment Manufacturer) can add and view attachments in the Attachments view of the Vehicle screen of Siebel Automotive.

Preventive Maintenance

The OEM (Original Equipment Manufacturer) can set up regular schedules of preventive maintenance for vehicles.

For example, a make of vehicle might require basic maintenance, such as replacing the oil filter and changing the oil, every 3,000 miles or three months, whichever comes sooner. The vehicle might also require more extensive maintenance, such as replacing spark plugs, at 30,000 miles or three years after purchase and at 60,000 miles or six years after purchase, whichever comes sooner. This maintenance can be more frequent if the vehicle is driven in demanding conditions. In addition, the vehicle might require preventive maintenance if its oil pressure is low, its coolant temperature is high, or it has other specific problems.

By default, Siebel eService for Automotive allows customers to view a list of preventive maintenance actions for their vehicles. The customer displays preventive maintenance actions by going to the My Account view of Siebel eService for Automotive and clicking the My Vehicles link. The My Vehicles list appears, and the user can click the VIN number (#) field of any vehicle to display a My Vehicles form with information about that vehicle and a PM Actions list with all future preventive maintenance actions for that vehicle. The customer can update the time and odometer reading after completing an action.

Visibility of Preventive Maintenance Actions to Customer

To allow the customer to display preventive maintenance actions, perform the following tasks:

• Create preventive maintenance plans.
• Set triggers for the preventive maintenance plans.
• Associate each preventive maintenance plan with a vehicle model and with a specific vehicle.

For information about these preventive maintenance tasks, see Siebel Automotive Guide.