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Self-Service Application Guide for Oracle Billing Insight > Viewing Statement Reports >
Use Case: Disputing a Transaction
This use case lets a user dispute a service transaction. Main Path for Disputing a Transaction
The main path occurs when a user clicks Dispute on the Service Transaction Detail dialog box. Alternate Paths for Disputing a Transaction
An alternate path occurs when the user clicks the Dispute icon for a call on the Find Calls report. Dispute Dialog Box Elements
Table 33 describes the elements of this dialog box.
Table 33. Dispute Dialog Box Elements
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Title Text |
Dispute |
Dispute Module |
This module displays the following elements:
- Text: Dispute Transaction
- Text: To complete your dispute, review the transaction information below, provide a description of the dispute and select a reason for the dispute.
- Text: Transaction Date:
- Text and data: Account Number Account number
- Text and data: Amount Amount
- Text and blank field for entering a description: Description: Field
- Text: Please select the reason for this dispute:
- Radio button and text: Button Unauthorized Transaction(s)
- Radio button and text: Button Duplicate Statement
- Radio button and text: Button Incorrect Details
- Text and data: If the reason for your dispute is not listed above, please contact a customer service representative at Phone number
- Button: Submit
Action: Displays the Dispute Details dialog box. For details, see Dispute Details Dialog Box Elements.
- Button: Cancel
Action: Cancels the action.
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Dispute Details Dialog Box Elements
Table 34 describes the elements of this dialog box.
Table 34. Dispute Details Dialog Box Elements
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Title Text |
Dispute Details |
Dispute Transaction Module |
This module displays the following elements:
- Text and data: Dispute Date: Date
- Text and data: Transaction Date: Transaction date
- Text and data: Amount Number: Amount number
- Text and data: Dispute Number: Dispute number
- Text and data: Amount: Amount
- Text and data: Dispute Description: Dispute description
- Text and data: Dispute Reason: Dispute reason
- Text and data: Latest Status: Dispute status
- Text and data: A services representative will contact you within 48 hours. You will be contacted by phone or by a posted reply to your message number of Message number. If a reply is posted to your message, you will receive an email to alert you.
- Button: Close
Action: Closes the dialog box.
- Download and printer-friendly elements
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