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Self-Service Application Guide for Oracle Billing Insight > Viewing Statement Reports >
Use Case: Viewing Service Transaction Details
This use case lets a user view details about a particular transaction for a service number associated with the selected account. Main Path for Viewing Service Transaction Details
The main path occurs when a user clicks a charge transaction tariff on the Usage Detail page for a usage detail transaction to display the Service Transaction Detail dialog box. Alternate Paths for Viewing Service Transaction Details
The following alternate paths can occur in this use case:
- A user clicks a category on the Service Details page.
- A user clicks a service number on the Most Expensive Calls report.
- A user clicks a service number on the Longest Calls report.
- A user clicks a service number on the Dashboard Overview page for a business hierarchy.
- A user clicks the Memo icon or the category for a call on the Find Calls report.
Service Transaction Detail Dialog Box Elements
Table 32 describes the elements of this dialog box.
Table 32. Service Transaction Detail Dialog Box Elements
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Title Text |
Service Transaction Detail |
Heading Module |
This module displays the following elements
- (Business Edition Only) Text and data: Company Name Company name
- (Business Edition Only) Text and data: Hierarchy Name Hierarchy Name
- (Business Edition Only) Text and data: Position Position
- Download and printer-friendly elements
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Service Transaction Module |
This module displays the following elements:
- Text and data: Account Number Account Number
- Text and data: Date Date
- Text and data: Time Time
- Text and data: Service Number Number
- Text and data: Number Called Number
- Text and data: Contact Name Name
- Text and data: Call Category Category
- Text and data: Call Tariff Tariff
- Text and data: Call Area Area
- Text and data: Call Direction Direction
- Text and data: Usage Type Type
- Text and data: Carrier Carrier
- Text and data: Call Originated Location
- Text and data: Call Destination Location
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Service Transaction Module, continued |
- Text and data: Volume Volume
- Text and data: Total Usage Charges (Currency) Amount
- Text and drop-down list: Change Call Category List
- Text and blank field for entering a memo: Add Memo Field
- Blank field for entering a search value
- Button: Submit
Action: Submits the change to the call category.
- Button: Close
Action: Closes the dialog box.
- Button: Dispute
Action: Displays the Dispute dialog box. For details, see Dispute Dialog Box Elements.
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