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Self-Service Application Guide for Oracle Billing Insight > Enrolling and Logging In >
Use Case: Forgot Password
This use case lets a user answer the security question after forgetting his or her password. Main Path for Forgot Password
The main path occurs when a user forgets his or her password, clicks Forgot Password on the Login page. Alternate Paths for Forgot Password
No alternate paths occur in this use case. Forgot Password Page Elements
Table 16 describes the elements of this page.
Table 16. Forgot Password Page Elements
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Title Text |
Forgot Password |
Enter User ID Module |
This module displays the following elements:
- Module title text: Enter User ID
- Text and blank field for data entry: *User ID Field
- Button: Next
Action: Displays the Enter Account Information module.
- Button: Cancel
Action: Cancels the action.
- Text: *Required Field
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Enter Account Information Module |
This module displays the following elements:
- Module title text: Enter Account Information
- (Business Edition only) Text and blank field for data entry: *Email Address Field
- (Consumer Edition only) Text and blank field for data entry: *Billing Account Number Field
- (Consumer Edition only) Text and blank field for data entry: *Service Number Field
- Button: Next
Action: Displays the Select Security Question and Enter Answer module.
- Button: Cancel
Action: Cancels the action.
- Text: *Required Field
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Select Security Question and Enter Answer Module |
This module displays the following elements:
- Module title text: Select Security Question and Enter Answer
- Text and drop-down list: *Select a Question List
- Text and blank field for data entry: *Security Answer Field
- Button: Next
Action: Displays the Reset Password page. For details, see Reset Password Page Elements.
- Button: Cancel
Action: Cancels the action.
- Text: *Required Field
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