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Self-Service Application Guide for Oracle Billing Insight > Enrolling and Logging In >
Use Case: Forgot User ID
This use case lets users retrieve his or her forgotten user ID. Main Path for Forgot User ID
The main path occurs when a user forgets his or her password, clicks Forgot User ID on the Login page. Alternate Paths for Forgot User ID
No alternate paths occur in this use case. Forgot User ID Page Elements
Table 15 describes the elements of this page.
Table 15. Forgot User ID Page Elements
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Title Text |
Forgot User ID |
Enter Account Information Module (Business Edition Only) |
This module displays the following elements:
- Radio button, text, and blank field for data entry: Button *Account Number Field
- Text: [OR]
- Radio button, text, and blank field for data entry: Button *Service Agreement ID Field
- Button: Next
Action: Displays the Provide Security Answer module.
- Button: Cancel
Action: Cancels the action.
- Text: *Required Fields
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Enter Email Address Module (Consumer Edition Only) |
This module displays the following elements:
- Module title text: Enter Email Address
- Button: Next
Action: Displays the Login page with the following message: Success Message
Email notification has been sent to your email address with your User ID.
For details, see Login Page Elements.
- Button: Cancel
Action: Cancels the action.
- Text and blank field for data entry: *Email Address Field
- Text: *Required Fields
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Provide Security Answer Module |
This module displays the following elements:
- Button: Submit
Action: Displays the Login page with the following message:
Success Message
Email notification has been sent to your email address with your User ID. For details, see Login Page Elements.
- Button: Cancel
Action: Cancels the action.
- Text and drop-down list: *Select a Question List
- Text and blank field for data entry: *Security Answer Field
- Text: *Required Fields
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