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Assisted Service Application Guide for Oracle Billing Insight > Servicing Customer Users >
Use Case: Viewing a List of Self-Service Users
This use case lets an agent view a list of Self-Service application users. Main Path for Viewing a List of Self-Service Users
The main path occurs when an agent selects Users from the Main Menu, enters a full or partial wildcard search on one or more of the user-related fields, and then clicks Submit to display the View Users page. Valid wildcard characters are % and *. For details about View Users page elements, see View Users Page Elements. Alternate Paths for Viewing a List of Self-Service Users
An alternate path occurs when an agent enters a full or partial wildcard character in one or more of the user-related fields on the Search page and clicks Submit. For details about Search page elements, see Search Page Elements. View Users Page Elements
Table 14 describes the elements of this page.
Table 14. View Users Page Elements
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Page Title Text |
View Users |
Search User Module |
This module displays the following elements:
- Module title text: Search User
- Text and blank field for data entry: User ID Field
- Text and blank field for data entry: User First Name Field
- Text and blank field for data entry: User Last Name Field
- Text and blank field for data entry: Email Address Field
- Text and drop-down list: Role List
- Text and drop-down list: Status List
- Text: Enter a value for at least one of the options and click Submit.
- Button: Submit
Action: Displays the Self-Service Dashboard (overview) for the user within the Assisted Service page. For details, see Sample Assisted Service Page With an Embedded User Dashboard (Overview).
- Button: Cancel
Action: Cancels the action.
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Search Results Module |
This module displays the following elements:
- Module title text and data (One of the following):
- Search on data: Search Results for Field_Searched Search _Criteria (Number items)
- Wildcard search: Search Results for Field_Searched (Number items)
- Column titles:
- Text and sorting link: User ID
- Text and sorting link: Name
- Text and sorting link: Role
- Text and sorting link: Status
- Text: Actions
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Search Results Module, continued |
- Column content:
- Data and link: User ID
Link target: Displays the user's Self-Service Dashboard. For details, see Self-Service Application Guide for Oracle Billing Insight.
- Data: First and last name
- Data: Name
- Data: Role
- Data: Status
- Text and link: Impersonate
Link target: Opens a new window showing a view of the user's Self-Service Dashboard. For details, see Use Case: Impersonating a User.
- Text and link: Delete
Link target: Displays the Delete User page. For details, see Delete User Page Elements.
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