Assisted Service Application Guide for Oracle Billing Insight
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Overview of the Assisted Service Application
About This Guide
About the Assisted Service Application
Assisted Service Application User Roles
Common UI Elements
Common Exceptions
Enrolling as an Assisted Service User
Use Case: Logging Into the Assisted Service Application
Use Case: Enrolling in the Assisted Service Application
Use Case: Logging Out of the Assisted Service Application
Use Case: CSR Forgot Password
Use Case: Resetting a Forgotten Password
Servicing Billing Accounts
Use Case: Searching for a Billing Account
Use Case: Viewing a List of Billing Accounts
Servicing Customer Users
Use Case: Searching for a User
Use Case: Viewing a List of Self-Service Users
Use Case: Deleting a User
Use Case: Impersonating a User
Servicing Companies
Use Case: Searching for a Company
Use Case: Viewing a List of Companies
Use Case: Viewing a List of Company Administrators
Use Case: Viewing a Company Administrator's Details
Use Case: Editing a Company Administrator's Details
Use Case: Deleting a Company Administrator
Use Case: Adding a Company Administrator
Managing Other Assisted Service Users
Use Case: Searching for an Assisted Service User
Use Case: Viewing an Assisted Service User's Information
Use Case: Editing an Assisted Service User's Information
Use Case: Creating a New Assisted Service User
Use Case: Deleting an Assisted Service User
Managing a Personal Profile
Use Case: Updating a Personal Profile
Use Case: Changing a Personal Password
Use Case: Setting or Changing a Security Question
Use Case: Setting a Preferred Language
Oracle Billing Insight Application Access Reports
Use Case: Viewing a List of User Access Reports
Use Case: Viewing the Lockout Out Customer Accounts Report
Use Case: Viewing the Locked Out Customer Service Representatives Report
Use Case: Viewing the Locked Out Accounts Reactivated Report
Enterprise Metric Reports
Use Case: Selecting User Metrics Reports
Use Case: Viewing the Users Signed In Report
Use Case: Viewing the Unique Users Report
Use Case: Viewing the Enrolled Users Report
Use Case: Viewing a List of Billing Metrics Reports
Use Case: Viewing the Billing Files Report