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Assisted Service Application Guide for Oracle Billing Insight > Managing Other Assisted Service Users > Use Case: Viewing an Assisted Service User's InformationThis use case lets a CSRAdministrator view details about another Assisted Service user, including the user's name, address, phone numbers, service provider, email address, role, and status. Main Path for Viewing an Assisted Service User's InformationThe main path occurs when a CSRAdministrator searches for an agent user, then clicks a CSR user ID on the View CSR Users page, to display the CSR User Information dialog with the agent's details. For details on searching for an Assisted Service user, see Use Case: Searching for an Assisted Service User. Alternate Paths for Viewing an Assisted Service User's InformationNo alternate paths occur with this use case. CSR User Information Dialog Box ElementsTable 24 describes the elements of this dialog box.
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