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Assisted Service Application Guide for Oracle Billing Insight > Managing Other Assisted Service Users >
Use Case: Editing an Assisted Service User's Information
This use case lets a CSRAdministrator edit another agent user's information, including name, address, phone numbers, service provider, and email address. Main Path for Editing a Agent User's Information
The main path occurs when a CSRAdministrator clicks Edit on the CSR User Information dialog box to display the Edit CSR User Information page. Alternate Paths for Editing a Agent User's Information
No alternate paths occur with this use case. Edit CSR User Information Page Elements
Table 25 describes the elements of this page.
Table 25. Edit CSR User Information Page Elements
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Title Text |
Edit CSR User Information |
CSR User Details Module |
This module displays the following elements:
- Module title text: CSR User Details
- Text and data: CSR User ID User ID
- Text and editable data: *CSR First Name First name
- Text and editable data: CSR Middle Name Middle name
- Text and editable data: *CSR Last Name Last name
- Text and editable data: Address Line 1 Address line 1
- Text and editable data: Address Line 2 Address line 2
- Text and editable data: City City
- Text and drop-down list: Country List
- Text and drop-down list: State List
- Text and editable data: Postal Code Postal code
- Text and editable data: Home Phone Number Home phone number
- Text and editable data: Mobile Phone Number Mobile phone number
- Text and drop-down list: Mobile Service Provider List
- Text and editable data: *CSR Email Email
- Text and drop-down list: *CSR Role List
- Text and data: *Status Status
- Button: Submit
Action: Displays the Confirm CSR user Information page. For details, see Confirm CSR User Information Page Elements.
- Button: Back
Action: Displays the View CSR Users page.
- Button: Cancel
Action: Cancels the action.
- Text: *Required Field
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Confirm CSR User Information Page Elements
Table 26 describes the elements of this page.
Table 26. Confirm CSR User Information Page Elements
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Title Text |
Confirm CSR User Information |
CSR User Details Module |
This module displays the following elements:
- Module title text: CSR User Details
- Text and data: CSR User ID User ID
- Text and data: *CSR First Name First name
- Text and data: CSR Middle Name Middle name
- Text and data: *CSR Last Name Last name
- Text and data: Address Line 1 Address line 1
- Text and data: Address Line 2 Address line 2
- Text and data: City City
- Text and data: Country Country
- Text and data: State State
- Text and data: Postal Code Postal code
- Text and data: Home Phone Number Home phone number
- Text and data: Mobile Phone Number Mobile phone number
- Text and data: Mobile Service Provider Provider name
- Text and data: *CSR Email Email
- Text and data: *CSR Role Role
- Text and data: *Status Status
- Button: Submit
Action: Saves the data.
- Button: Back
Action: Displays the View CSR Users page.
- Text: *Required Field
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