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Assisted Service Application Guide for Oracle Billing Insight > Managing Other Assisted Service Users >
Use Case: Creating a New Assisted Service User
This use case lets a CSRAdministrator create new Assisted Service application users, including other CSRAdministrators, CSRs, and Merchant users. Main Path for Creating a New Agent
The main path occurs when a CSRAdministrator selects CSR Users from the Main Menu, then clicks Create to display the Create CSR User Information page. Alternate Paths for Creating a New Agent
An alternate path occurs when a CSRAdministrator clicks Create. Create CSR User Information Page Elements
Table 27 describes the elements of this page.
Table 27. Create CSR User Information Page Elements
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Title Text |
Create CSR User Information |
CSR User Details Module |
This module displays the following elements:
- Module title text: CSR User Details
- Text and blank field for data entry: *CSR User ID Field
- Text and blank field for data entry: *CSR First Name Field
- Text and blank field for data entry: CSR Middle Name Field
- Text and blank field for data entry: *CSR Last Name Field
- Text and blank field for data entry: Address Line 1 Field
- Text and blank field for data entry: Address Line 2 Field
- Text and blank field for data entry: City Field
- Text and drop-down list: Country List
- Text and drop-down list: State List
- Text and blank field for data entry: Postal Code Field
- Text and blank field for data entry: Home Phone Number Field
- Text and blank field for data entry: Mobile Phone Number Field
- Text and drop-down list: Mobile Service Provider List
- Text and blank field for data entry: *CSR Email Field
- Text and blank field for data entry: *CSR Confirm Email Field
- Text and drop-down list: *CSR Role List
- Text: *Required Field
- Button: Submit
Action: Displays the Confirm CSR User Information page. For details, see Confirm CSR User Information Page Elements.
- Button: Cancel
Action: Cancels the action.
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