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Assisted Service Application Guide for Oracle Billing Insight > Managing Other Assisted Service Users >
Use Case: Searching for an Assisted Service User
This use case lets a CSRAdministrator search for all Assisted Service application users. Main Path for Searching for a User
The main path occurs when a CSRAdministrator selects CSR Users from the Main Menu, and enters the user ID on the View CSR Users page. Alternate Paths for Searching for a User
The following alternate paths can occur in this use case:
- A CSRAdministrator specifies the first and last name of the user, the user's email address, role, or status value on the View CSR Users page, then clicks Submit.
- A CSRAdministrator enters a full or partial wildcard character search in one or more of the fields on the View CSR Users page, then clicks Submit. Valid wildcard characters are % and *.
View CSR Users Page Elements
Table 23 describes the elements of this page.
Table 23. View CSR Users Page Elements
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Page Title |
View CSR Users |
Search CSR Users Module |
This module displays the following elements:
- Module title text: Search CSR Users
- Text and blank field for data entry: CSR User ID Field
- Text and blank field for data entry: CSR First Name Field
- Text and blank field for data entry: CSR Last Name Field
- Text and blank field for data entry: CSR Email Field
- Text and drop-down list: CSR Role List
- Text and drop-down list: Status List
- Text: Enter a value for at least one of the options and click Submit.
- Button: Submit
Action: Searches for the CSR and displays the Search Results module.
- Button: Cancel
Action: Cancels the action.
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Search Results Module |
This module displays the following elements:
- Module title text and data (One of the following):
- Search on data: Search Results for Field_Searched Search _Criteria (Number items)
- Wildcard search: Search Results for Field_Searched (Number items)
- Column titles:
- Text and sorting link: CSR User ID
- Text and sorting link: CSR First Name
- Text and sorting link: CSR Last Name
- Text and sorting link: CSR Role
- Text and sorting link: Status
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Search Results Module, continued |
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