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Use Case: Viewing the Lockout Out Customer Accounts Report

This use case lets a CSRAdministrator view the Locked Out Customer Accounts report, which contains a list of customer users that have been locked out of the Self-Service application. The CSRAdministrator can also reactivate a locked-out Self-Service customer.

Main Path for Viewing the Locked Out Customer Accounts Report

The main path occurs when a CSRAdministrator selects Reports from the Main Menu, then clicks Locked Out Customer Accounts to display the Locked Out Customer Accounts page.

Alternate Paths for Viewing the Locked Out Customer Accounts Report

An alternate path occurs when a CSRAdministrator clicks User Access, and selects Locked Out Customer Accounts from the drop-down tab menu.

Locked Out Customer Accounts Page Elements

Table 35 describes the elements of this page.

Table 35. Locked Out Customer Accounts Page Elements
Page Element
Description

Page Title Text

Locked Out Customer Accounts

Locked Out Customer Accounts Report Details Module

This module displays the following elements:

  • Module title text and data: Locked Out Customer Accounts Report Details (Number items)
  • Column titles:
    • Text and sorting link: User ID
    • Text and sorting link: Account Number
    • Text and sorting link: First Name
    • Text and sorting link: Last Name
    • Text and sorting link: User Role
    • Text and sorting link: Lockout Reason
    • Text: Actions
  • Column content:
    • Data: User ID
    • Data: Account number
    • Data: First name
    • Data: Last name
    • Data: User role
    • Data: Lockout reason
    • Text and link: Re-Activate
      Link action: Reactivates a locked-out customer account.

    
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