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Use Case: Viewing the Locked Out Accounts Reactivated Report

This use case lets a CSRAdministrator view the Locked Out Accounts Reactivated report, which contains a list of both Self-Service customer accounts and Assisted Service users that have been reactivated.

Main Path for Viewing the Locked Out Accounts Reactivated Report

The main path occurs when a CSRAdministrator chooses Reports from the Main Menu, clicks User Access, and then clicks Locked Out Accounts Reactivated to display the Locked Out Accounts Reactivated page.

Alternate Paths for Viewing the Locked Out Accounts Reactivated Report

An alternate path occurs when a CSRAdministrator clicks User Access, and selects Locked Out Accounts Reactivated from the drop-down tab menu.

Locked Out Accounts Reactivated Page Elements

Table 37 describes the elements of this page.

Table 37. Locked Out Accounts Reactivated Page Elements
Page Element
Description

Page Title Text

Locked Out Accounts Reactivated

Locked Out Accounts Reactivated Report Details Module

This module displays the following elements:

  • Module title text and data: Locked Out Accounts Reactivated Report Details (Number items)
  • Column titles:
    • Text and sorting link: User ID
    • Text and sorting link: First Name
    • Text and sorting link: Last Name
    • Text and sorting link: User Role
    • Text and sorting link: Lockout Reason
    • Text and sorting link: Date
  • Column content:
    • Data: CSR or customer user ID
    • Data: First name
    • Data: Last name
    • Data: User role
    • Data: Lockout reason
    • Date: Reactivation date and time

    
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