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Use Case: Resetting a Forgotten Password

This use case lets a user reset a forgotten password.

Main Path for Resetting a Forgotten Password

The main path occurs when a user clicks the link in the email he or she receives after answering the security question on the CSR Forgot Password page to display the Reset Password page.

Alternate Paths for Resetting a Forgotten Password

No alternate paths occur in this use case.

Reset Password Page Elements

Table 11 describes the elements of this page.

Table 11. Reset Password Page Elements
Page Element
Description

Title Text

Reset Password

Reset Password Module

This module displays the following elements:

  • Module title text: Reset Password
  • Text and blank field for data entry: *CSR User ID Field
  • Text and blank field for data entry: *New Password Field
  • Text and blank field for data entry: *Confirm Password Field
  • Button: Update
    Action: Saves the CSR's new password and displays the Login page. For details, see Login Page Elements.
  • Button: Cancel
    Action: Cancels the action.
  • Text: *Required Field.

    
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