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Provisioning Oracle BRM Account Data in Real-Time to Oracle Billing Insight Using BRM AQAdapter

In a live production environment, you use BRM AQAdapter with RESTful Web services to synchronize new company, account, and service or device data to the Oracle Billing Insight database in real-time. In addition, you can synchronize account contact information, payment accounts for credit cards, and payment transactions in real-time using RESTful Web services. For information on using BRM AQAdapter to provision account data to Oracle Billing Insight in real-time, see Web Services Reference for Oracle Billing Insight.

NOTE:  Only Chase Paymentech Orbital gateway is supported in Oracle Billing Insight version 7.0.

This task is a step in Integration Extension Points.

To provision account data in real-time using BRM AQAdapter

1. Use Web services to synchronize company, account, and service or device data from Oracle BRM to Oracle Billing Insight.
2. Run BRM AQAdapter continuously to process real-time events. If you stop AQAdapter, such as for maintenance, the events in the queue will process the next time you start AQAdapter.
3. Monitor provisioning exceptions. For details, see Monitoring Exceptions in BRM AQAdapter.

Monitoring Exceptions in BRM AQAdapter

Follow these steps to monitor and resolve exceptions that occur when using BRM AQAdapter

To monitor exceptions in AQAdapter

1. If an exception occurs, check the queue table. When an error is generated, the extension _E is appended to the queue table name. For example, EBILL_SYNC_QUEUE changes to EBILL_SYNC_QUEUE_E.
2. Review the error log in the EBILL_SYNC_QUEUE_E and correct the issue.
3. Remove the _E extension from the queue name.
4. In the queue table, update the STATE to 0.

   AQAdapter resumes and re-executes the action.