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Email Template Content for Consumer Users |
Bill Ready Bill Ready with PDF Attachment Bill Ready with Daisy Attachment |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Statement is Ready Dear User, Your latest statement for the following billing account(s) are now available online. Billing Account Number ending in Partial Account Number Statement Date: Statement Date Statement Amount Due: Amount Due Payment Due Date: Due Date Service Number: Service Number Additional statements have also been loaded, but only Cutoff Number accounts are being displayed within this e-mail. To view your statement, click Oracle Billing Insight HTTPS URL. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Consumer User) |
From: Admin@Example.com Sent: Date Time To: User Subject: You Have Been Enrolled Dear User, Welcome! You have successfully enrolled in the Oracle Billing Insight Application. You can now start managing and paying your bills online. Why wait! Please visit Oracle Billing Insight HTTPS URL to finish the enrollment process. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Agent User) |
From: Admin@Example.com Sent: Date Time To: User Subject: You Have Been Enrolled Dear User, Welcome! Your administrator has enrolled you in the Oracle Billing Insight Application. Contact your company administrator at Admin_Email to receive your assigned username. Then visit Oracle Billing Insight HTTPS CSR URL to finish the enrollment process. Log in now and you will be redirected to create your own personal password. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Agent Administrator) |
From: Admin@Example.com Sent: Date Time To: User Subject: You Have Been Enrolled Dear User, Welcome to the Oracle Billing Insight Application. Now you can start managing other CSRs and assisting customers with e-billing. Please visit Oracle Billing Insight HTTPS CSR URL to finish the enrollment process. Log in now and you will be redirected to create your own personal password. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Migrated Consumer User) |
From: Admin@Example.com Sent: Date Time To: User Subject: You Have Been Enrolled Dear User, Welcome to the Oracle Billing Insight application. You can now start managing and paying your bills online. Why wait! Please visit Oracle Billing Insight HTTPS URL to finish the enrollment process. This is an automatically generated email. Please do not reply to this message. |
Enrollment (Migrated Agent User) |
From: Admin@Example.com Sent: Date Time To: User Subject: You Have Been Enrolled Dear User, Welcome to the Oracle Billing Insight application. Please visit Oracle Billing Insight HTTPS CSR URL to finish the enrollment process. This is an automatically generated email. Please do not reply to this message. |
Validate Email |
From: Admin@Example.com Sent: Date Time To: User Subject: Please Finish Your Email Validation Process Dear User, Thank you for updating your email address for your online Oracle Billing Insight application. Please click on the link Oracle Billing Insight HTTPS URL to finish your email validation process. This is an automatically generated email. Please do not reply to this message. |
Job Alert Success |
From: Admin@Example.com Sent: Date Time To: User Subject: Job Completed Successfully Dear User, The following job completed successfully: Job Name Job Type Job Instance ID DDN |
Job Alert Failure |
From: Admin@Example.com Sent: Date Time To: User Subject: Job Failure Dear User, The following job did not complete successfully: Job Name Job Type Job Instance ID DDN Exception |
Recurring Payment Confirmation |
From: Admin@Example.com Sent: Date Time To: User Subject: Welcome to Automatic Bill Payment Dear User, You have successfully enrolled in the Automatic Bill Payment program for your online accounts. The first automatic bill payment will take place after your next billing cycle. You will receive a payment confirmation email when the payment is submitted. Account Number: Account Number Payment Type: Payment Type Amount: Amount You can continue to make other payments on your account using the Quick Payment option on the Payments Menu. Click Oracle Billing Insight HTTP URL to view your e-bills anytime. Thank you for using Automatic Bill Payment. This is an automatically generated email. Please do not reply to this message. |
Recurring Payment Configuration Update |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Automatic Bill Payment Settings Have Been Updated Dear User, The Automatic Bill Payment settings for your online accounts have been updated. Account Number: Account Number Payment Type: Payment Type Amount Due: Amount Due Thank you for using Automatic Bill Payment. Please continue visiting Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this message. |
Recurring Payment Deleted |
From: Admin@Example.com Sent: Date Time To: User Subject: Automatic Bill Payment Participation Cancelled Dear User, This notification confirms that your participation in Automatic Bill Payment has been cancelled. Account Number: Account Number Payment Type: Payment Type Amount: Amount Please continue visiting Oracle Billing Insight HTTP URL. Thank you for using Automatic Bill Payment. This is an automatically generated email. Please do not reply to this message. |
Recurring Payment Transaction Canceled |
From: Admin@Example.com Sent: Date Time To: User Subject: Recurring Payment Transaction Has Been Cancelled Dear User, This notification is to inform you that your recurring payment schedule has been deactivated, due to your payment account information being incorrect, and payments can no longer be scheduled. Please log in to the Online Billing Application and make the necessary changes. Please continue visiting Oracle Billing Insight HTTPS URL Thank you for using Automatic Bill Payment. This is an automatically generated email. Please do not reply to this message. |
Successful Quick Payment |
From: Admin@Example.com Sent: Date Time To: User Subject: Thank You for Your Quick Payment Dear User, TThank you for submitting the following one-time Quick Payment. Your total transaction amount of TotalAmount was applied to the following account(s). Account Number: Account Number Amount: Amount Master Reference Number: Reference Number Thank you for using Quick Payment. Visit us again to make your next online payment at Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this message. |
Quick Payment Failure |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Quick Payment Failed A problem occurred during your one-time Quick Payment transaction. The following payment did not process successfully: Amount: Amount Master Reference Number: Reference Number Please visit Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this message. |
Payment Due |
From: Admin@Example.com Sent: Date Time To: User Subject: You Have a Payment Due Dear User, You have a payment due for each of the following accounts: Account: Account Due Date: Due Date Due Amount: Amount Due You have additional bills; only Cutoff Number accounts have been displayed above. Thank you for using online payment. Please continue visiting Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this message. |
Payment Scheduled |
From: Admin@Example.com Sent: Date Time To: User Subject: Automatic Payment Schedule Confirmed Dear User, Automatic payments have been scheduled for the following accounts: Account: Number Due Date: Due Date Amount Due: Due Amount Amount Paid: Configure Amount Outstanding Balance: Balance Due Statement Credit has been credited to your account. Thank you for using online payment. Please continue visiting Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this message. |
Successful Payment |
From: Admin@Example.com Sent: Date Time To: User Subject: Thank You for Your Payment Dear User, Your payments for the following accounts completed successfully. Your total transaction amount of Amount was applied to the following account(s). Account: Number Amount Due: Due Amount Please continue visiting Oracle Billing Insight HTTP URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Payment Failure |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Payment Did Not Complete Successfully Dear User, Your online payment for the following accounts has failed. Your Total transaction amount of Amount was applied to the following account(s). Account: Number Amount Due: Due Amount Please continue visiting Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this message. |
Payment Canceled |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Payment Transaction Has Been Canceled Dear User, A payment transaction that has been entered has been recently canceled: Your Total transaction amount of Amount was applied to the following account(s).
- Account: Account Number
- Due Date: Due Date
- Amount Due: Amount Due
- Amount Canceled: Amount Canceled
Please continue visiting Oracle Billing Insight HTTPS URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Scheduled Payment Canceled |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Scheduled Payment Has Been Canceled Dear User, A payment that has been scheduled was recently canceled for the following accounts: Your Total transaction amount of Amount was applied to the following account(s).
- Account: Account Number
- Due Date: Due Date
- Amount Due: Amount Due
- Amount Canceled: Amount Canceled
Please continue visiting Oracle Billing Insight HTTPS URL. |
Refund Request Submitted |
From: Admin@Example.com Sent: Date Time To: User Subject: Refund Request has been Submitted Dear User, This is to inform you that your Refund Request has been submitted: Your Total transaction amount of Amount was applied to the following account(s).
- Account Number: Account Number
- Refunded Amount: Amount Refunded
- Master Reference Number: Number
Please continue visiting Oracle Billing Insight HTTPS URL. This is an automatically generated email. Please do not reply to this message. |
Statement Threshold |
From: Admin@Example.com Sent: Date Time To: User Subject: 1st Notice - Your Payment Threshold Exceed Dear User, Your most recent statement has exceeded the payment threshold you have set for yourself. Account: Number Amount Due: Due Amount Configured Amount: Configured Amount Please log into your Oracle Billing Insight application at Oracle Billing Insight HTTPS URL and make the necessary changes. Thank You |
Payment Threshold |
From: Admin@Example.com Sent: Date Time To: User Subject: Final Notice - Your Payment Threshold Exceed Reached Dear User, This email is to notify you that t he amount due exceeds the threshold you set for automated payment for the following accounts: Account: Number Amount Due: Due Amount Configured Amount: Configured Amount Please continue visiting Oracle Billing Insight HTTP URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Payment Card Expiration |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Card is About to Expire Dear User, The following card account used for online payments is about to expire: Credit (or Debit) Card Number: Credit or Debit Card Number Expiration Date: Expiration Date Please continue visiting Oracle Billing Insight HTTP URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Payment Account Create |
From: Admin@Example.com Sent: Date Time To: User Subject: Payment Account Created Successfully Dear User, The following payment account has been created successfully: Account Name: Account Name Thank you for using online payment. Please continue visiting Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this message. |
Payment Account Update |
From: Admin@Example.com Sent: Date Time To: User Subject: Payment Account Updated Successfully The following payment account below has been updated successfully: Account Name: Account Name Please continue visiting Oracle Billing Insight HTTP URL. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Payment Account Delete |
From: Admin@Example.com Sent: Date Time To: User Subject: Payment Account Deleted Successfully Dear User, The following payment account has been deleted successfully: Account Name: Account Name Please continue visiting Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this message. |
Batch Report Ready |
From: Admin@Example.com Sent: Date Time To: User Subject: Batch Reporting Status Dear User, This notification is to inform you of the status of your batch report: Report Name: Report Name Create Date: Create Date Start Date: Start Date End Date: End Date Status: Status Please continue visiting Oracle Billing Insight HTTP URL. This is an automatically generated email. Please do not reply to this messag |
Batch Report Request Expiry |
From: Admin@Example.com Sent: Date Time To: User Subject: Batch Report Request Expiry Dear User, The following batch requests have expired, please log into the Oracle Billing Insight application and recreate the batch requests if applicable. Thank You Request Name: Request Name This is an automatically generated email. Please do not reply to this message. |
Login Password Changed |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Password Credentials Have Been Updated Dear User, This notification is to inform you that your password has just been recently updated. If you are unaware of this action please contact a customer service representative immediately at csrPhoneNumber. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. Your Security Credentials Have Been Updated |
Security Question Changed |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Password Credentials Have Been Updated Dear User, This notification is to inform you that either your security question and/or answer has just been recently updated. If you are unaware of this action please contact a customer service representative immediately at csrPhoneNumber. Thank You for using the Oracle Billing Insight Application. This is an automatically generated email. Please do not reply to this message. |
Forgot User ID |
From: Admin@Example.com Sent: Date Time To: User Subject: Your User ID Dear User, This notification is to inform you that your User ID is XXXX. If you are unaware of this action please contact a customer service representative immediately at csrPhoneNumber. This is an automatically generated email. Please do not reply to this message. Refund Request has been Submitted |
User Account Reactivated |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Account Has Been Reactivated Dear User, Your account has been reactivated. You can now continue managing and paying your bills online using the online Customer Care Application. Why wait! Please visit Oracle Billing Insight HTTPS URL to finish the reactivation process. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Agent User Account Reactivated |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Account Has Been Reactivated Dear User, Your account has been reactivated; you can once again access your online Customer Care Application. Please visit Oracle Billing Insight CSR HTTPS URL to finish the reactivation process. This is an automatically generated email. Please do not reply to this message. |
Migrated User Account Reactivated |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Account Has Been Reactivated Dear User, Your account has been reactivated. You can now continue managing and paying your bills online using the online Customer Care Application. Why wait! Please visit Oracle Billing Insight HTTPS URL to finish the reactivation process. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
Migrated Agent User Account Reactivated |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Account Has Been Reactivated Dear User, Your account has been reactivated; you can once again access your online Customer Care Application. Please visit Oracle Billing Insight CSR HTTPS URL to finish the reactivation process. This is an automatically generated email. Please do not reply to this message. |
Password Expired |
From: Admin@Example.com Sent: Date Time To: User Subject: Your Administrator Password is Expiring Dear User, Your account password will expire in Number days. Please set a new password. Thank you for using online payment. This is an automatically generated email. Please do not reply to this message. |
User-Account Relationship Job Status |
From: Admin@Example.com Sent: Date Time To: User Subject: Account Relationship Upload Status Dear User, This notification is to inform you of the status of your Business to Consumer User Account Relationship job: Job Name: Job Name Job Instance ID: Job Instance ID Input File Name: File Name Success Number entries processed successfully. Warning Number entries processed with warnings for your review. Failed Number entries failed to be processed. This is automatically generated email. Please do not reply to this email address. |
Email Bounceback |
From: Admin@Example.com Sent: Date Time To: User Subject: Invalid Email Address Dear User, Thank you for updating your email address for your online customer care application. Please click on the link Secure Validate Email to finish your email validation process. This is an automatically generated email. Please do not reply to this message. |
Secure Payment Option Selected |
From: Admin@Example.com Sent: Date Time To: User Subject: Information about receiving your Bill Summary via PDF Dear User, Your have successfully chosen to receive PDF attachments option. Please save this E-Mail notification for future references. When your monthly billing statement has been received within the Oracle Billing Insight application a Bill Summary via PDF notification will be sent to your inbox. Within this notification there will be a PDF attachment that when you click upon it, you'll be prompted for a password. This password consists of the last four digits of your billing account number and your five-digit postal code with no space between them. After opening the PDF attachment you will be able to review your bill summary information. You will be able to visit the online Oracle Billing Insight application anytime to review all statement details, statement history, payments accounts and transactions by clicking Oracle Billing Insight HTTPS URL. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Account Activation) |
From: Admin@Example.com Sent: Date Time To: User Subject: Bank Account Enrollment Notification Dear User, If the activation is successful: Your payment account that ends in AccountNumber has been successfully activated. If the activation is not successful: There has been a problem activating your payment account that ends in AccountNumber One of the following causes: R01: Insufficient Funds; R02 Account Closed; R03 No Account/Unable to Locate Account; R04 Invalid Account Number; R05 Reserved; R06 Returned per ODFI's Request; R07: Authorization Revoked by Customer (adjustment entries); R08: Payment Stopped or Stop Payment on Item; R09: Uncollected Funds; R10: Customer Advises Not Authorized; Item Is Ineligible, Notice Not Provided, Signatures Not Genuine, or Item Altered (adjustment entries); R11:Check Truncation Entry Return (Specify) or State Law Affecting Acceptance of PPD Debit Entry Constituting Notice of Presentment or PPD Accounts Receivable Truncated Check Debit Entry; R12: Branch Sold to Another DFI; R14: Representative Payee Deceased or Unable to Continue in that Capacity; R15: Beneficiary or Account Holder (Other Than a Representative Payee) Deceased; R16: Account Frozen; R17: File Record Edit Criteria (Specify); R20: Non-Transaction Account; R21: Invalid Company Identification; R22: Invalid Individual ID Number; R23: Credit Entry Refused by Receiver; R24: Duplicate Entry; R29: Corporate Customer Advises Not Authorized; R31: Permissible Return Entry (CCD and CTX only); R33: Return of XCK Entry; This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account Number Update) |
From: Admin@Example.com Sent: Date Time To: User Subject: Bank Account Enrollment Notification Dear User, If the bank account number update is successful: Your Bank Account Number has been changed. New Bank Account Number is: New Payment Account Old Bank Account Number was: Old Payment Account If the bank account number update is not successful: Your current Bank Account Number is out of date. New Bank Account Number is: New Payment Account Current Bank Account Number is: Old Payment Account Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Routing Number Update) |
From: Admin@Example.com Sent: Date Time To: User Subject: Bank Account Enrollment Notification Dear User, If the bank routing number update is successful: Your Bank Routing Number has been changed. New Bank Routing Number is: New Routing Number Old Bank Routing Number was: Old Routing Number If the bank routing number update is not successful: Your current Bank Routing Number is out of date. New Bank Routing Number is: New Routing Number Current Bank Routing Number is: Old Routing Number Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account Number and Routing Number Update) |
From: Admin@Example.com Sent: Date Time To: User Subject: Bank Account Enrollment Notification Dear User, If the bank account and routing number update is successful: Your Bank Account Information has been changed. New Bank Account Number is: New Payment Account Old Bank Account Number was: Old Payment Account New Bank Routing Number is: New Routing Number Old Bank Routing Number was: Old Routing Number If the bank account and routing number update is not successful: Your current Bank Account Information is out of date. New Bank Account Number is: New Payment Account Current Bank Account Number is: Old Payment Account New Bank Routing Number is: New Routing Number Current Bank Routing Number is: Old Routing Number Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account Type Update) |
From: Admin@Example.com Sent: Date Time To: User Subject: Bank Account Enrollment Notification Dear User, If the bank account type update is successful: Your Bank Account Information has been changed. Your new Bank Type is: New Payment Type Your old Bank Type was: Old Payment Type If the bank account type update is not successful: Your current Bank Account Type is out of date. Your new Bank Type is: New Payment Type Your current Bank Type is: Old Payment Type Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account Number and Bank Type Update) |
From: Admin@Example.com Sent: Date Time To: User Subject: Bank Account Enrollment Notification If the bank account number and bank type update is successful: Your Bank Account Information has been changed. New Bank Account Number is: New Payment Account Old Bank Account Number was: Old Payment Account Your new Bank Type is: New Payment Type Your old Bank Type was: Old Payment Type If the bank account number and bank type update is not successful: Your current Bank Account Information is out of date. New Bank Account Number is: New Payment Account Current Bank Account Number is: Old Payment Account New Bank Type is: New Payment Type Current Bank Type is: Old Payment Type Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment - Bank Account Enrollment (Bank Account, Routing Number, and Bank Type Update) |
From: Admin@Example.com Sent: Date Time To: User Subject: Bank Account Enrollment Notification If the bank account, routing number, and bank type update is successful: Your Bank Account Information has been changed. New Bank Account Number is: New Payment Account Old Bank Account Number was: Old Payment Account New Bank Routing Number is: New Routing Number Old Bank Routing Number was: Old Routing Number Your new Bank Type is: New Payment Type Your old Bank Type was: Old Payment Type If the bank account, routing number, and bank type update is not successful: Your current Bank Account Information is out of date. New Bank Account Number is: New Payment Account Current Bank Account Number is: Old Payment Account New Bank Routing Number is: New Routing Number Current Bank Routing Number is: Old Routing Number New Bank Type is: New Payment Type Current Bank Type is: Old Paymen tType Please login to change your profile. This is an automatically generated email. Please do not reply to this message. |
Payment Consolidator - Account Enrollment Job Errors |
From: Admin@Example.com Sent: Date Time To: User Subject: Errors/Rejections while executing the Account Enrollment Job - Job Name with Job Instance Id Job Instance ID This notification is to inform you that one or more records were not successfully processed when running the following job or rejected by Biller/Consolidator: Job Name: Job Name Task Name: Task Name Job Instance ID: Instance ID Input File Name: Input File Name Success Number entries processed successfully. Failed Number entries failed to be processed. Rejected Number entries rejected by Biller/Consolidator. Please refer to Log File Name for more information. This is automatically generated email. Please do not reply to this email address. |
Payment Consolidator - Account Enrollment Response Job Errors |
From: Admin@Example.com Sent: Date Time To: User Subject: Errors while executing the Account Enrollment Job - Job Name with job instance ID Job Instance ID Dear User, This notification is to inform you that one or more records were not successfully processed when running the following job: Job Name: Job Name Task Name: Task Name Job Instance ID: Job Instance ID Response File Name: Response File Name Success Number entries processed successfully. Failed Number entries failed to be processed. Please refer to Log File Path for more information. This is an automatically generated email. Please do not reply to this message. |
Payment Consolidator - Bill Summary Job Errors |
From: Admin@Example.com Sent: Date Time To: User Subject: Errors while executing the Bill Summary Job - Job Name with job instance ID Job Instance ID Dear User, This notification is to inform you that one or more records were not successfully processed when running the following job: Job Name: Job Name Job Instance ID: Job Instance ID Success Number entries processed successfully. Failed Number entries failed to be processed. Please refer to Log File Path for more information. This is an automatically generated email. Please do not reply to this message. |
Payment Consolidator - Bill Summary Acknowledgement Job Errors |
From: Admin@Example.com Sent: Date Time To: User Subject: Errors/Rejections while executing the Bill Summary Acknowledgment Job - Job Name with job instance ID Job Instance ID Dear User, This notification is to inform you that one or more records were not successfully processed when running the following job or rejected by the payment consolidator: Job Name: Job Name Job Instance ID: Job Instance ID Success Number entries processed successfully. Failed Number entries failed to be processed. Reject Number entries rejected by consolidator. If all accounts were rejected: All entries rejected by Biller/Consolidator. Please refer to Log File Path for more information. Or Please refer to Reject File Path for more information about the rejected accounts. This is an automatically generated email. Please do not reply to this message |
Single Sign-On (SSO) Bulk Load Error |
From: Admin@Example.com Sent: Date Time To: User Subject: SSO Bulk Load Error Notification Dear Administrator: This notification is to inform you of the status of: Job Instance ID: Job Instance ID Input File Name: File Name Failed Number entries failed to be processed. Please see log file. This is an automatically generated email. Please do not reply to this message. |