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About the Self-Service Application

The Oracle Billing Insight Self-Service is a Web-based application that empowers customers with electronic bill presentment and payment capabilities, and extensive analytics that highlight the value of products and services.

The Oracle Billing Insight Self-Service application:

• Provides convenient, efficient, and secure payment collection.
• Lets users view statement summaries and drill-down to transaction detail.
• Provides bill or transaction-level dispute functionality.
• Lets users annotate and categorize transactions.
• Provides dynamic, interactive views of spending and usage based on the customer's own business hierarchy and cost centers.
• Provides cross-channel access by the Assisted Service application, enabling agents to view customer data and perform tasks on behalf of a customer.
• Is an engaging, personalized, and graphical cross-platform application.
• Can aggregate invoice data from multiple billing sources.
• Provides SMS alerts and email notifications with PDF attachments to attract customers to service their accounts online.
• Provides notifications and alerts on overages.

For information about the preconfigured use cases provided in the Self-Service application, see Self-Service Application Guide for Oracle Billing Insight.