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About the Assisted Service Application

The Oracle Billing Insight Assisted Service application is a Web-based application that empowers agents, such as customer service representatives, to assist users with all the functions they can perform in the Self-Service application, plus additional functionality to manage agents.

The Oracle Billing Insight Assisted Service application:

• Lets agents view statements and run analytics for any customer account.
• Provides the agent with the exact data views that a particular user sees in the Self-Service application, based on user's role and privileges.
• Gives the agent the ability to make payments on behalf of a user perform all of the functions available to the user they are assisting, based on user's role and privileges.
• Lets an agent search for organizations and modify organization information.
• Lets an agent administrator create agent users.
• Gives agents the ability to impersonate users.

For information about preconfigured Assisted Service application use cases provided with Oracle Billing Insight, see Assisted Service Application Guide for Oracle Billing Insight.