Implementation Guide for Oracle Billing Insight > Customizing Billing Statements >

Updating Disputes in an External Customer Relationship Management System

You can customize your implementation of Oracle Billing Insight to automatically update an external Customer Relationship Management (CRM) when a user creates a dispute.

To update an external CRM system with disputes

1. Customize the com.edocs.common.api.webservice.connector.IDDisputeWSConnector API to do the following:
   • Update your external CRM when a user creates a dispute in Oracle Billing Insight.
   • Send a confirmation to Oracle Billing Insight when the data has been received. Also mark the request complete in Oracle Billing Insight, returning an external ID and status.
2. Pass the following information to or from the external CRM system, in the following format.

   Name	Required	Description
   Biller ID	Yes	Billing system identifier
   Billing Account Number	Yes	Billing account number for the payment transaction
   Transaction (Statement) Number	Yes	The transaction submitted for dispute
   Transaction (Statement) Date	Yes	The transaction date
   Dispute Number	Yes	The Oracle Billing Insight dispute number
   Disputed Amount	Yes	The amount disputed
   Dispute Description	Yes	Reason for the dispute