Running the Clear Totals Operation

Before clearing totals, you must batch and settle all credit card transactions dated prior to the specified business date. You cannot clear totals when unbatched credit cards exist. Oracle recommends that you generate and save all credit card related reports from either the Enterprise Management Console (EMC) or Oracle Hospitality Reporting and Analytics for historical reference.

Time Zone synchronization between the Simphony application server and workstations is important for the Clear Totals operation to work correctly. The Client Application Loader (CAL) keeps the time settings on Simphony clients in sync with the Simphony application server. Some devices do not use CAL for configuration, and these devices can become out of sync with the Simphony application server. Therefore, before running the Clear Totals operation, ensure that the time settings on non-CAL devices are set to match the Simphony application server’s time settings as closely as possible.

1. In the EMC, select the property, click Tasks and Clear Totals.
2. Select the Business Date from the drop-down list.
3. Click Clear Totals. The Result window shows the status of each purged job.
4. Select the property, click Setup and Workstations.
5. Look at the column named Totals Cleared Through, verify that the date and time appears in the column for each workstation at the property.
6. Double-click the Check and Posting Service (CAPS) workstation and then click the Service Host tab.
7. Verify that the date and time appears in the Totals Cleared Through column for the CAPS workstation.

EGateway log files show the date and time a Clear Totals operation was performed.