Holding Selected Items or an Entire Order for a Preset Time

You can hold selected menu items or an entire order and automatically send them after a preset time.

1. To hold selected menu items or an entire order for a preset time:
   1. Add menu items and click Timed Fire.
   2. Select one or more menu items you want to hold from the Timed Fire dialog box, and select the fire time by pressing the plus sign (+) and minus sign (–).
   3. If you want to hold an item without a specified time, select the item, click Hold in the Timed Fire dialog box, and click OK.

   The workstation shows the letter T next to items on hold for a preset time and the letter H next to items on hold.

2. To modify configured times:
   1. Pick up the check where menu items are held for a preset time (timed fire checks) and click Timed Fire.

      If you click Pick Up Check By List, you can filter checks with items on hold by selecting Held Items Only from the View Type drop-down list.

   2. Select one or more menu items, change the fire time, and click OK.
   3. Perform a service total.

      If you change the fire time of an item to 00:00, the item is sent to the kitchen when you perform a service total.

   The workstation shows an asterisk (*) next to all sent menu items.

3. To view the date and time each item was ordered and sent to the order devices:
   1. Pick up a check.

      If you click Pick Up Check By List, you can filter checks with items on hold by selecting Held Items Only from the View Type drop-down list.

   2. Click View Fire Times.

   The workstation shows the date and time a sent menu item was ordered beneath each menu item for a check you pick up. For example:

   1 Walkabout Bowl 4.29
   

   --Ordered 10/29/2015 1:25PM
   

   --Sent 10/29/2015 1:43PM
   

   --Ordered 10/29/2015 1:25PM
   

   --Sent 10/29/2015 1:43PM
   

   If the menu item is not sent to the order device, the workstation shows the timer each held menu item is set to. For example:

   --Chicken Bowl 00:15