Running Workstation Diagnostics

Workstation diagnostics assist in troubleshooting and testing the workstation’s connection to peripheral devices.

Click the Launch PMC function key.
On the Functions tab, click Device Diagnostics.
To test cash drawers:
1. If you want to check the functionality of the cash drawers, click Open Cash Drawer 1 and Open Cash Drawer 2.
2. If you want to check the status of the cash drawers, click Status.
To test the customer display:
1. Click Write. A dialog box shows the number of lines currently on the customer display.
2. If you want to clear the customer display, click Clear.
To change the display intensity:
1. Click Current Intensity.
2. If you want to make the intensity lighter, click Lighter.
3. If you want to make the intensity darker, click Darker.
To test the scale, place an item on the scale and click Get Scale Weight.
To test the coin dispenser, click Dispense Change.
To test the barcode scanner:
1. Click Log Scanner Data.
2. Scan a menu item and click OK.
3. Click the Support tab and view the log files.
To test the magnetic stripe reader (MSR):
1. Click Log MSR Data.
2. Swipe a card through the MSR and click OK.
3. Click the Support tab and view the log files.
To change Internet Protocol (IP) printer settings:
1. Click IP Printers.
2. Select a printer from the list and click Edit.
3. (Optional) Enter a new Device Name.
4. (Optional) If you want the application to dynamically assign IP addresses for the printer, select Use DHCP.
5. (Optional) Enter the new Device IP Address, Device Subnet Mask, and Device Default Gateway.
6. Click Update Printer to save the changes.
To trace COM port information:
1. Click Start COM Port Trace, enter the COM port number, and click OK.
2. If you want to stop the port trace, clickStop COM Port Trace, enter the COM port number, and click OK.
3. If you want to log the trace details, click Log COM Port Trace, enter the COM port number, and click OK.