The program description deals with the following:
The data for customer orders can be displayed for information purposes. If new customer orders are to be created, cleared or displayed, the program Application -> Customer -> Customer order working should be called up.
Click on the graphics for further help with Customer orders.
The following description deals with all available options for update of this basic data.
As with nearly all programs the following also applies here:
Entry range permitted: numeric 1 - 9999
Enter the number of the company for which a customer order is to be displayed. If the number is not known, the data record can be selected with Search.
Entry range permitted: numeric 1 - 99999
Enter the number of the branch for which a customer order is to be displayed. If the number is not known, the data record can be selected with Search.
Entry range permitted: numeric 1 - 9999999999999
All orders are shown in this field. It is irrelevant whether they were stored at the terminal, in the back office or in the MICROS Retail OSCAR POS Web shop.
If the number is not known, the data record can be selected with the Search.
Entry range permitted: numeric 1 - 99999999
Entry of an operator no. in this field is not possible. The system always sets the number of the signed on operator.
The operator must have been programmed under Operator and must have the necessary authorisation to use this program.
Entry range permitted: numeric 1 - 999999999
Enter the number of the customer for whom a customer order is to be displayed. If the number is not known, the data record can be selected with Search.
Entry range permitted: alphanumeric max. 32 pos.
The name of the customer will be displayed in this field.
Entry range permitted: decimal max. 12 places to the left of the decimal point and 2 decimal places
Balance on the customer order.
Entry range permitted: decimal max. 12 places to the left of the decimal point and 2 decimal places
Amount of deposit placed.
Entry range permitted: decimal max. 12 places to the left of the decimal point and 2 decimal places
Value of quantity delivered in a customer order.
Entry range permitted: DDMMYYYY (day, month, year)
Recording date for finalisation (delivery) of a customer order.
Entry range permitted: HHMMSS (hour, minute, seconds)
Time for finalisation (delivery) of a customer order.
Entry range permitted: DDMMYYYY (day, month, year)
The delivery date entered when a customer order is recorded.
Entry range permitted: numeric 1 - 99999
Number of the branch to which a customer order has been sent (TORDER).
The customer orders for sending to another branch (delivery branch) are created with the <TORDER> key. The orders should be finalised with a payment type and sent to the other branch.
Customer orders from the MICROS Retail OSCAR POS Web shop can also be defined for dispatch to another branch. The MICROS Retail OSCAR POS program can automatically link the post code of the customer to the appropriate branch for delivery. A list of post codes for assignment of customer orders can be defined in program Branch, button Competent postcode area.
Entry range permitted: decimal max. 12 pos.to the left of the decimal point and 2 decimal places
The amount paid as a deposit for an open customer order is shown in this field.
Entry range permitted: decimal, max. 11 pos. to the left of the decimal point and 3 decimal places
Number of order positions in this customer order.
Entry range permitted: numeric 1 - 99999999999
This number is generated in the MICROS Retail OSCAR POS Web shop when a customer order is finalised. The order is called up at the terminal with the key <CSHOP> when the customer picks up the goods in a branch.
Switch active:
This customer order has been finalised, i.e. it has been paid up (payment type
or credit).
Switch deactivated: This customer
order has to be paid (outstanding).
NOTE:
Customer orders are marked as closed after being finalised at the terminal with
the <CLOSEORDER> key or at
the administration desk in program Customer order working if it has
been voided.
Switch active: .Not
relevant at present
Switch deactivated: Not relevant
at present
Switch active:
This customer order has only been recorded.
Switch deactivated:. This
customer order has already been booked
NOTE:
Customer orders can be recorded with
Application -> Customer -> Customer order working. A customer order
is regarded as not recorded until it has been confirmed with <TL>, i.e.
no stock recordings or order positions are recorded in the database.
Switch active: .This
customer order is a made-to-measure.
Switch deactivated: This customer
order is not a made-to
measure.
Click on the graphics for further help with setting up and handling
Customer order for made-to measure.
Switch active:
This customer order is intended for dispatch to another branch.
Switch deactivated:. This
customer order is not
intended for dispatch to another branch.
Customer orders for another branch are booked at the terminal with keyboard event (TORDER). In addition, a Scheduler process should be set up for each system unit at which customer orders are to be booked. The customer order is sent automatically to another branch after finalisation with a payment type.
If no scheduler process is active, the customer orders to another branch are sent after completion of report Transfer order in program Customer order.
Switch active: This
customer order has been sent to another branch (TORDER).
Switch deactivated:. This
customer order has not yet
been sent to another branch.
If an active scheduler process is not available for sending customer orders automatically after finalisation with a payment type, customer orders will be sent to another branch after report Transfer of orders.
Note:
Customer orders received in the MICROS Retail OSCAR POS
Web shop abd which are intended for another branch should be sent with Send shop order to branches.
Switch active: The
customer order is cleared with button "Finalise order".
Switch deactivated:. The customer
order has not been cleared.
Switch active: The
customer order has been printed.
Switch deactivated:. The customer
order has not been printed.
Entry range permitted: DDMMYYYY (day, ,month, year)
Date for creation of a customer order.
Entry range permitted: HHMMSS (hour, minute, seconds)
Time for creation of a customer order.
Entry range permitted: alphanumeric max. 32 pos.
Name of recipient of a consignment for the customer order if the name differs from the customer's name entered in a customer order (TORDER) or in an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max. 32 pos.
First line of the delivery address of the recipient of the customer order if this name differs from the customer's name entered in a customer order (TORDER) or in an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max. 32 pos.
Second line of the delivery address of the recipient of the customer order if this name differs from the customer's name entered in a customer order (TORDER) or in an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max. 32 pos.
Third line of the delivery address of the recipient of the customer order if this name differs from the customer's name entered in a customer (TORDER) or in an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max.16 pos.
Telephone no. of the recipient of the customer order if this differs from the customer's and if an entry has been made in the customer order (TORDER) or in an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: DDMMYYYY (day, month, year)
Date the customer order will be sent to another branch.
Entry range permitted: numeric 1 - 99999
Number of the branch which sent the customer order (TORDER).
Customer orders for dispatch to another branch (delivery branch) can be defined with the <TORDER> key.
Dispatch to another branch can also be defined for customer orders from the MICROS Retail OSCAR POS Web shop. The MICROS Retail OSCAR POS program can link the appropriate delivery branch automatically on the basis of the post code of the customer. A list of post codes for linkage of customer orders can be programmed in program Branch, button Competent post code area.
Not relevant at present
Entry range permitted: numeric 1 - 999999
Number of terminal on which the customer order has been recorded.
Entry range permitted: numeric 1 - 99999999
Number of the transaction under which this customer order has been stored in the system.
Transactions stored in the system can be viewed in update program Transactions.
Entry range permitted: numeric 1 - 99999
Number of the MICROS Retail OSCAR POS Web shop in which the customer order was created.
Customer orders from the MICROS Retail OSCAR POS Web shop are imported into the MICROS Retail OSCAR POS application in update program Application -> Shop utilities -> Shop administration, button Customers/orders from shop.
Entry range permitted: DDMMYYYY (day, month, year)
Day requested for delivery which the customer can enter in the MICROS Retail OSCAR POS Web shop for an order.
Entry range permitted: DDMMYYYY (day, month, year)
Number of the time of day of the request delivery date which can be entered in the MICROS Retail OSCAR POS Web shop for an order.
Entry range permitted: decimal, max. 12 pos. to the left of the decimal point and 2 decimal places
Total of order, including shipping costs.
Entry range permitted: alphanumeric max. 32 pos.
Customer no. as generated in the MICROS Retail OSCAR POS Web shop.
Field with firmly defined selection options
The credit limit for MICROS Retail OSCAR POS Web shop customers is updated in program Web shop customer from call up of report Update shop customers credit limits. The credit limit for MICROS Retail OSCAR POS Web shop customers is calculated on the basis of the credit limit defined in program Customer and the current balance as stored in the Customer state for each customer.
The credit limit of the customer is defined for each individual customer in program Customers. New customers in the MICROS Retail OSCAR POS Web shop can only finalise the first order with payment type Cash. The status Credit customer and the credit limit should then be updated in the MICROS Retail OSCAR POS program and are transferred to the shop with program Shop administration, button Shop upgrade.
Entry range permitted: alphanumeric max. 32 pos.
Number of the customer order as generated in the MICROS Retail OSCAR POS Web shop.
Entry range permitted: DDMMYYYY (day, month, year)
Date on which the customer order was received in the MICROS Retail OSCAR POS Web shop.
Entry range permitted: HHMMSS (hour, minute, seconds)
Time at which the customer order was received in the MICROS Retail OSCAR POS Web shop.
Entry range permitted: DDMMYYYY (day, month, year)
Date on which the customer order from the MICROS Retail OSCAR POS Web shop was transferred to the MICROS Retail OSCAR POS program.
Customer orders from the MICROS Retail OSCAR POS Web shop are transferred to the MICROS Retail OSCAR POS program with program Shop administration, button Customers/orders from shop.
Entry range permitted: DDMMYYYY (day, month, year)
Time at which the customer order was transferred from the MICROS Retail OSCAR POS Web shop to the MICROS Retail OSCAR POS program.
Transfer of customer orders from the MICROS Retail OSCAR POS Web shop to the MICROS Retail OSCAR POS program is defined in program Shop administration, button Customers/orders from shop.
Entry range permitted: alphanumeric max. 32 pos.
Additional information entered by the customer for the order in the MICROS Retail OSCAR POS Web shop.
Entry range permitted: numeric 1 - 99999
Number for the shipping type selected by the customer in the order in the MICROS Retail OSCAR POS Web shop.
Shipping types, e.g. freight, mail, airfreight, etc., are stored in program Shop upgrade -> Shop administration -> Shipping cost. Shipping costs can be defined for each type of shipping and these are then added to the cost of the order in the MICROS Retail OSCAR POS Web shop.
Entry range permitted: decimal max. 12 pos. to the left of the decimal point and 2 decimal places
Amount for the shipping type selected by the customer in the MICROS Retail OSCAR POS Web shop order.
Entry range permitted: numeric 1 - 99999
Number of the payment type selected by the customer in the MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max. 32 pos.
Entry range permitted: alphanumeric max. 32 pos.
2nd line of customer address
Note:
If an automatic link to a delivery
branch on the basis of the post code is required of the MICROS Retail OSCAR POS program, the
post code should be entered in this field. The link to the branch responsible
for delivery is entered in program Branch with button Competent post code area.
Entry range permitted: alphanumeric max. 32 pos.
3rd line of customer address.
Entry range permitted: alphanumeric max. 16 pos.
Telephone no. of customer.
Entry range permitted: alphanumeric max. 32 pos.
Additional information in conjunction with customer order.
Entry range permitted: alphanumeric max. 32 pos.
Name of the person who is to receive the bill if the address differs from the customer's address and if the address was entered for an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max. 32 pos.
1st line of the address (road) for the bill recipient if the address differs from the customer address and if the address was entered for an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max. 32 pos.
2nd line of the address (post code) for the bill recipient if the address differs from the customer address and if the address was entered for an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max. 32 pos.
3rd line of the address (town) for the bill recipient if the address differs from the customer address and if the address was entered for an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: alphanumeric max. 16 pos.
Telephone no. of the bill recipient if this no. differs from the one in the customer address and if it was entered for an MICROS Retail OSCAR POS Web shop order.
Entry range permitted: DDMMYYYY (day, month, year)
Date for sending an e mail to the customer with information about the delivery branch.
Note:
An e mail can be sent to the customers
after call up of the report E mail to Web
customers in program Web shop customer.
Entry range permitted: HHMMSS (hour, minute, seconds)
Entry range permitted: DDMMYYYY (day, month, year)
Time the e mail is to be sent to the customer with information on the delivery branch.
Note:
Note:
An e mail can be sent to the customers
after call up of the report E mail to Web
customers in program Web shop customer.
MICROS Retail Deutschland GmbH
Salzufer 8
D-10587 Berlin